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Housing 21; Newport; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Blue Light Card discount

Holiday trade scheme

Volunteer days

Sick pay

Maternity pay

Job summary

Housing 21 is seeking a Local Housing Manager for Evans Williams Court in Newport, Isle of Wight. You will deliver high-quality housing and support services, working with residents to promote independence, wellbeing and tenancy sustainment.

You will ensure safety and security of the building, engage with residents and the local community, and help resolve local issues. Experience in social housing and CIH qualifications are desirable.

Qualifications

• Excellent reading, writing and numeracy.
• Experience in the social housing sector, particularly with older people (desirable).
• Knowledge and/or experience of issues faced by older people or other vulnerable groups (Dementia, drugs & alcohol, mental health) (desirable).
• CIH Level 3 or 4 (desirable).

Responsibilities

• Provide a professional housing and support service to residents.
• Support residents to live independently in their own homes with tenancy sustainment and wellbeing focus.
• Ensure the building is safe and secure and engage with residents and the local community.
• Assist residents to reach consensus about local issues affecting their homes.
• Develop and maintain positive relationships with residents and partners.

Skills

Reading

Writing

Numeracy

Social housing experience

Older people focus

CIH Level 3/4 desirable

Education

CIH Level 3

CIH Level 4

Job description

Local Housing Manager - Evans Williams Court - Newport, Isle of Wight

In the role of Local Housing Manager, you will be at the very heart of our Housing 21 Retirement Living schemes.

This customer-facing role provides a professional, high quality and effective housing and support service to residents. With the support of the Operations Manager, the Local Housing Manager is responsible for all aspects of court life and relationships with the local community.

The role is diverse, and no two days are the same. Our Local Housing Managers support all residents to enable them to live independently in their own homes, with a focus on tenancy sustainment, support and resident wellbeing. They ensure the building is safe and secure, engage actively with residents and the local community, and assist residents to reach consensus about local issues affecting their homes.

What we’re looking for:

• Excellent standard of reading, writing and numeracy
• Experience of working in the social housing sector, particularly with a focus on older people (desirable)
• Knowledge and/or experience of the issues faced by older people or other vulnerable groups in particular Dementia, drug & alcohol use and mental health (desirable)
• CIH Level 3 or 4 (desirable)

In addition, if you are committed to delivering the best, are passionate about developing others and the organisation, and have a can-do approach with a customer focused attitude, we would love to hear from you.

Why us?

We’re passionate about people and support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

With an exciting national development programme for older people’s housing, there’s never been a better time to join Housing 21.

We’re an inclusive employer and care about diversity in our teams. Let us know in your application if you have accessibility requirements for interviews.

Closing date for applications 1 November 2026, with interviews taking place 11 November 2026