Local Director

Metro Bank Plc; Northampton; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading financial institution is seeking a dedicated individual to join their team in Northampton. This hybrid role focuses on acquiring new commercial business clients and fostering strong relationships within the local community. The ideal candidate will excel in customer service, have a track record of engaging new clients, and demonstrate leadership abilities. Competitive salary, annual bonuses, and attractive benefits are offered.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare benefits

Colleague discounts

Qualifications

• Proven track record in sourcing and engaging with new customers.
• Ability to understand a balance sheet and write credit papers.
• Experience in leading teams.

Responsibilities

• Acquire new commercial business customers.
• Expertly present Metro Bank's products to clients.
• Build strong relationships within the local community.
• Support the development of Local Business Managers.

Skills

Customer service excellence

Fast-paced learning ability

Customer engagement

Attention to detail

Team leadership

Job description

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships.

Happy to welcome applications from candidates who wish to work a flexibly- hybrid role with a mix between working from home being and out and about on customer meetings in your local community.

So what would you be doing?

• New business acquisition, specialising in commercial businesses in your local community, who want a different approach when it comes to their commercial lending and banking needs.
• Be an expert on our products designed for commercial customers; these include service lines, commercial lending, deposits, asset finance, invoice finance, cash management and FX.
• Working and establishing a strong and trusted introducer base in your local community, working closely with the professional community which will include attending networking events, hosting events and generally being the banker of choice as we continue to build Metro Bank.
• Leading a Local Business Manager, supporting them with their personal development as well as creating customers in their local business community.
• Building amazing relationships with your internal colleagues to provide our customers with a first class experience across all areas of Metro Bank.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Passionate about providing unparalleled levels of service and convenience for customers.
• Able to work and learn quickly in a fast paced, fun and dynamic environment.
• Proven track record in sourcing and engaging with new customers and growing the Bank.
• Care about doing a great job and exceeding expectations with the quality of what you do.
• Demonstrate a passion for understanding and getting to know local businesses (these businesses will range in terms of size and industries).
• Writing credit papers – you will need to understand a balance sheet and have a good eye for detail.
• Leading teams (small or large, we don’t mind too much) - looking after your Local Business Manager is one of the most important things you do every day.

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Additional information

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!

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