Lobby Host

Portico; London; On-site; GBP 35,000; Full time

Job summary

Join Portico as a Lobby Host (customer service superhero) in London, where you'll bring a unique touch to hospitality. This full-time role offers competitive salary, excellent holiday allowance, and comprehensive benefits, emphasizing a fun and engaging workplace. Perfect for those passionate about delivering top-notch service.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training Academy for development opportunities

Qualifications

• Previous experience in a 5-star customer service environment preferred.
• Experience in retail, hospitality, or as cabin crew is a plus.

Responsibilities

• Provide exceptional customer service as a Lobby Host.
• Anticipate occupants' needs and adapt service styles.

Skills

Customer service

Job description

Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, and believes that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.

Job Description

Are you a customer service superhero?

In a world where bad customer service is experienced in all corners of the globe, imagine working in a building that puts people first—a “vertical village” in the heart of London. This stage is set for this building to be the most engaged and responsible workplace through people, technology, and excellence!

We are recruiting a new member to join our team of Lobby Hosts—sorry, I mean customer service superheroes! Their job will be to extinguish the powers of evil often found in monotonous and robotic service. Customer service superheroes assemble!

With a true passion to serve and help, our customer service superheroes will not be tied to a reception desk or a chair. They will roam their domain, using their customer service superpowers to make the lobby a better place—anticipating occupants' needs as if they can read their minds, adapting to varied styles, and multitasking as if they can be in different places at once.

This role involves 40 hours per week with shifts between 7 am and 7 pm, Monday to Friday.

Salary: £34,505 per annum

Qualifications

Previous experience in a 5-star customer service environment, retail, hospitality, or as cabin crew is preferred but not essential.

Additional Information

What’s in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to our discounts and benefits platform, offering savings at high street retailers, hotels, cinemas, and more
• Our Training Academy provides excellent training and development opportunities

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality

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Location: London, England, United Kingdom