Loans Administrator

Commsave-Credit-Union; Northampton; On-site; GBP 21,000 - 27,000; Full time

Job summary

Commsave Credit Union in Northampton is seeking a Loans Administrator to join our friendly team. You’ll help members through the loan application process, maintain accurate records and respond to queries by phone, email and text.

This role emphasizes attention to detail, data accuracy and strong IT skills, with the Lending Manager providing day-to-day support and guidance. You’ll benefit from a collaborative environment and opportunities to develop in financial services.

Qualifications

• Administration or customer service experience.
• Strong organisation skills and the ability to manage your priorities.
• Excellent attention to detail and accurate data entry.
• Confidence communicating by phone, in writing and in person.
• Good numeracy and the ability to review and interpret information.
• Strong IT skills, including Microsoft applications.
• A friendly, professional manner and a calm approach under pressure.
• A willingness to learn and work as part of a team.
• Your experience could be in administration, customer service or financial services.

Responsibilities

• Processing members’ loan applications and maintaining accurate records.
• Communicating with members by phone, email and text, keeping them informed throughout the process.
• Reviewing and verifying documents, identifying discrepancies and potential fraud in line with training and guidance.
• Speaking with members to gather information needed for lending decisions.
• Supporting the Lending Manager with day-to-day administration.

Skills

Administration

Customer service

Attention to detail

Data entry

Communication skills

Numeracy

IT skills

Team player

Organisational skills

Job description

Do you enjoy helping people, keeping organised and getting details right?

We’re looking for a Loans Administrator to join our friendly team at Commsave. You’ll help our members through the loan application process, combining accurate administration with friendly, helpful service.

From checking documents to answering questions and keeping members updated, you’ll play an important part in ensuring applications are processed fairly, securely and promptly. It’s a role where attention to detail matters, and so does the person behind each application.

What you’ll be doing:

Processing members’ loan applications and maintaining accurate records.

Communicating with members by phone, email and text, keeping them informed throughout the process.

Reviewing and verifying documents, identifying discrepancies and potential fraud in line with training and guidance.

Speaking with members to gather information needed for lending decisions.

Supporting the Lending Manager with day-to-day administration.

What you’ll bring:

Administration or customer service experience.

Strong organisation skills and the ability to manage your priorities.

Excellent attention to detail and accurate data entry.

Confidence communicating by phone, in writing and in person.

Good numeracy and the ability to review and interpret information.

Strong IT skills, including Microsoft applications.

A friendly, professional manner and a calm approach under pressure.

A willingness to learn and work as part of a team.

Your experience could be in administration, customer service or financial services. We’re looking for someone who takes pride in getting things right and making every interaction a positive one. If you’d like to put your skills to work supporting our members, we’d love to hear from you.

The personal information collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn

At Commsave you are not just another team member, but a co-owning member of an organisation which provides security, protection, a fair return on your savings, and access to affordable credit. We operate in an ethical manner for the mutual benefit of all members, keeping our policies clear, simple and fair for all.

Commsave Credit Union is Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. FCA Registration Number: 213407.

We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a credit union is unable to meet its financial obligations. Most depositors – including most individuals and small businesses – are covered by the scheme.

2 Summerhouse Road, Moulton Park, Northampton, NN3 6BJ