Liz Earle - Counter Manager

TN United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading skincare brand as a Counter Manager, where you'll inspire your team and drive sales through exceptional customer service and personalized consultations. You'll have the opportunity to develop your skills with a comprehensive training program, enjoy generous employee discounts, and work in a supportive environment that values flexibility.

Benefits

Employee discount of up to 75%

Store discount (e.g., Boots or John Lewis)

Quarterly Liz Earle Goody Box

Discretionary team bonus scheme

CIBTAC certification opportunity

Generous holiday entitlement

Personal Pension Scheme

Qualifications

• Experience leading and motivating a team.
• Outstanding customer service skills.
• Ability to work with business plans and achieve sales targets.

Responsibilities

• Inspire and motivate team to achieve sales targets.
• Provide personalized consultations and skin services.
• Ensure counter is well-presented and showcase products.

Skills

Customer service

Team leadership

Sales performance

Skincare knowledge

Job description

Social network you want to login/join with:

About the role

Find out from watching the video at the bottom of this page what a typical day as a Liz Earle advisor looks like and how Counter Managers support this. For Counter Manager specific information watch the video from minute 4:06.

As a Counter Manager, your main responsibilities will include:

1. Inspiring and motivating your team to achieve and exceed sales targets through coaching and constructive feedback.
2. Building strong relationships with customers and colleagues.
3. Providing personalized consultations and skin services.
4. Delivering sales targets by creating business plans and driving in-store promotions and Liz Earle offers.
5. Completing the 12-month Skin School development programme.
6. Ensuring your counter is well-presented to showcase Liz Earle products.
7. Acting as an ambassador for the Liz Earle brand.

What you'll need to have

• A passion for skincare and a love of Liz Earle.
• Experience leading and motivating a team to inspire performance, nurture development, and support team members.
• Outstanding customer service skills, with the ability to welcome and empathize with customers at all times.
• Ability to work with business plans, achieve sales targets, and review performance.
• Enthusiasm for learning and expanding skincare knowledge and service expertise.

It would be great if you also have

• Experience using skincare products on customers.

Our benefits

• Liz Earle Employee discount of up to 75%.
• Store discount (e.g., Boots or John Lewis).
• Quarterly Liz Earle Goody Box.
• Discretionary team bonus scheme.
• Opportunity to become a certified skin expert with CIBTAC certification.
• Generous holiday entitlement that increases with length of service.
• Personal Pension Scheme.

We offer a range of benefits beyond salary and provide flexibility to suit you.

What's next?

If this role interests you, we look forward to your application. Successful applicants will be invited for an in-store interview.

We are open to discussing flexible working options, including job shares and reduced hours. Reasonable adjustments can be provided during the application and interview process to support you.