Liz Earle - Counter Manager

The Boots Company PLC; Bristol; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the skincare industry is seeking a Liz Earle Counter Manager for their Bristol Broadmead store. This role involves motivating a team, providing personalized skincare consultations, and achieving sales targets. The ideal candidate will have a passion for skincare, strong leadership skills, and a commitment to outstanding customer service.

Benefits

Employee discount of up to 75%

Store discounts (e.g., Boots or John Lewis)

Quarterly Liz Earle Goody Box

Discretionary team bonus scheme

Generous holiday entitlement increasing with service

Personal Pension Scheme

Qualifications

• Experience leading and motivating a team.
• Outstanding customer service skills.
• Ability to achieve sales targets.

Responsibilities

• Inspiring and motivating your team to achieve sales targets.
• Providing personalized consultations and skin services.
• Ensuring your counter is well-presented.

Skills

Customer service

Team leadership

Sales motivation

Skincare knowledge

Education

Certification as a skin expert with CIBTAC

Job description

We are now recruiting a Liz Earle Counter Manager for our Bristol Broadmead store. We are looking for candidates to join us as soon as possible, who can be flexible to meet our customers’ needs. Your basic hours will be 30 per week, with workdays between Monday and Sunday. You will cover shifts between 8am and 6pm, including weekends.

Being a Liz Earle Counter Manager is an exciting role where you’ll help customers by advising them on their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty, and a focus on the customer, this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe: We Care More, We Never Settle, We Are One Team. These values guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our ethos remains the same today, making it an exciting time to join us.

About the role

Watch the videos at the bottom of this page to learn what a typical day looks like for a Liz Earle advisor and how Counter Managers support this. For specific information about the Counter Manager role, watch the video from minute 4:06.

Your main responsibilities will include:

1. Inspiring and motivating your team to achieve and exceed sales targets through coaching and constructive feedback.
2. Building great relationships with customers and colleagues.
3. Providing personalized consultations and skin services.
4. Delivering sales targets by creating business plans and promoting Liz Earle offers.
5. Completing our 12-month Skin School development programme.
6. Ensuring your counter is well-presented to showcase the range of Liz Earle products.
7. Acting as an ambassador for the Liz Earle brand.

What you'll need to have

• A passion for skincare and a love of Liz Earle.
• Experience leading and motivating a team to inspire performance and support development.
• Outstanding customer service skills, with the ability to welcome and empathize with customers at all times.
• Ability to work with business plans, achieve sales targets, and review performance.
• Enthusiasm for ongoing learning and expanding skincare knowledge.

It would be great if you also have

• Experience using skincare products on customers.

Our benefits

• Liz Earle Employee discount of up to 75%.
• Store discounts (e.g., Boots or John Lewis).
• Quarterly Liz Earle Goody Box.
• Discretionary team bonus scheme.
• Certification as a skin expert with CIBTAC.
• Generous holiday entitlement increasing with service.
• Personal Pension Scheme.

We offer benefits beyond salary and support flexible working options. We can provide reasonable adjustments during the application and interview process to help you perform at your best.

What's next?

If this role sounds perfect for you, we look forward to your application. Successful applicants will be invited for an in-store interview.

We are open to discussing flexible working arrangements, including job shares and reduced hours.