Liz Earle - Counter Manager

The Boots Company PLC; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in skincare is seeking a Liz Earle Counter Manager for their Bristol Broadmead store. This role involves inspiring a team, providing personalized skincare consultations, and achieving sales targets. Candidates should have a passion for skincare, strong customer service skills, and experience in team leadership. The position offers flexible hours and a range of employee benefits, including discounts and development opportunities.

Benefits

Employee discount of up to 75%

Store discounts (e.g., Boots or John Lewis)

Quarterly Liz Earle Goody Box

Discretionary team bonus scheme

Opportunity for CIBTAC certification

Generous holiday entitlement

Personal Pension Scheme

Qualifications

• Passion for skincare and Liz Earle products.
• Experience in leading and motivating a team.
• Outstanding customer service skills.

Responsibilities

• Inspire and motivate your team to achieve sales targets.
• Provide personalized consultations and skin services.
• Ensure counter is beautifully presented.

Skills

Customer service

Team leadership

Sales target achievement

Skincare knowledge

Job description

We are now recruiting a Liz Earle Counter Manager for our Bristol Broadmead store. We are looking for candidates to join us as soon as possible, who can be flexible to meet our customers’ needs. Your basic hours will be 30 per week, with workdays between Monday and Sunday, covering shifts from 8am to 6pm, including weekends.

Being a Liz Earle Counter Manager is an exciting role where you’ll help customers by advising them about their skincare needs and take full responsibility for your counter and team. With a strong heritage, a love for natural beauty, and a focus on the customer, this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe: We Care More, We Never Settle, We Are One Team. These principles guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values remain the same today, and there’s never been a more exciting time to join us.

About the role

Watch the video at the bottom of this page to learn what a typical day as a Liz Earle advisor looks like and how Counter Managers support this. For role-specific information, watch the video from minute 4:06.

Your main responsibilities will include:

1. Inspiring and motivating your team to achieve and exceed sales targets through coaching and constructive feedback.
2. Building great relationships with customers and colleagues.
3. Providing personalised consultations and skin services.
4. Delivering sales targets by creating business plans and driving in-store promotions and Liz Earle offers.
5. Completing our 12-month Skin School development programme.
6. Ensuring your counter is beautifully presented to showcase Liz Earle products.
7. Being an ambassador for the Liz Earle brand.

What you'll need to have

• A passion for skincare and a love of Liz Earle.
• Experience leading and motivating a team to inspire performance, nurture development, and support success.
• Outstanding customer service skills, with the ability to welcome and empathise with each customer.
• The ability to work with business plans, achieve sales targets, and review performance.
• Enthusiasm for ongoing learning and expanding skincare knowledge.

It would be great if you also have

• Experience using skincare products on customers.

Our benefits

• Liz Earle Employee discount of up to 75%.
• Store discounts (e.g., Boots or John Lewis).
• Quarterly Liz Earle Goody Box.
• Discretionary team bonus scheme.
• Opportunity to become a certified skin expert with CIBTAC certification.
• Generous holiday entitlement that increases with service.
• Personal Pension Scheme.

We offer a range of benefits beyond salary and flexible working options. All rewards and benefits are subject to change and eligibility.

What's next?

If this role interests you, we look forward to your application. Successful candidates will be invited for an in-store interview. We are open to discussing flexible working arrangements, including job shares and reduced hours, and providing reasonable adjustments during the application and interview process.