Liverpool Support Security Officer

Mitie Group plc.; Liverpool; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Job summary

M&S is seeking a Security Officer in Liverpool to help create a safe, welcoming store environment for customers and colleagues. You will be the visible, calm presence, protecting people and products while delivering high service standards.

Ideal candidates show strong communication, a professional approach, and a proactive mindset. Experience in security and a customer-first attitude are valued in this fast-paced retail setting.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Operate in a fast-paced retail environment, staying alert and responsive.
• Greet customers and provide professional support to customers and colleagues.
• Prevent loss, respond to incidents, identify risks and support safe ways of working.
• Use store technology for reporting and incident management.
• Stay calm under pressure and act professionally.
• Work closely with store colleagues to maintain high standards and adapt to changing situations.

Skills

Strong communication

Interpersonal skills

Customer service mindset

Calm under pressure

Proactive mindset

SIA licence (desirable)

Security experience (preferred)

Tools

Mobile reporting systems

Body-worn cameras

Job description

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quicklyA genuine passion for customer service and keeping people safe

Excellent Benefits

• £15.15 per hour
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan