Security Officer

Mitie Group plc.; Wednesbury; Presencial; GBP 18.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

£13.58 per hour

Guaranteed 40+ hours per week

20% colleague discount (after a qual.‑

Company-funded SIA licence renewal

Share Incentive Plan

Descripción de la vacante

M&S is recruiting a Security Officer to help create a safe, welcoming environment for customers and colleagues. You will be a visible, professional presence, assisting shoppers while protecting people, stores and products.

In this role you will handle incidents, deter losses and support safe working practices with confidence, using store tech and body-worn cameras. Previous security experience is a plus; SIA licence is desirable but not essential.

Formación

• Previous security experience preferred.
• SIA licence desirable, not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Ability to provide a 5-year checkable UK work history.

Responsabilidades

• Operate in a fast-paced retail environment, staying alert and responsive.
• Prevent loss and respond to incidents to protect people and products.
• Identify risks and support safe ways of working in-store.
• Utilise store technology and body‑worn cameras to support operations and incident management.
• Stay calm under pressure and work as part of the store team to maintain high standards.

Conocimientos

Customer service

Communication

Attention to detail

Calm under pressure

Descripción del empleo

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £13.58 per hour
• Guaranteed 40+ hours per week
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan