Liverpool Senior Events & Operations Manager

Company of Cooks; Liverpool; On-site; GBP 52,000 - 72,000; Full time

Benefits offered by this job

Free meals

Pension scheme

Holiday allowance

Life assurance scheme

Healthcare support app

Job summary

Company of Cooks, part of Compass, is recruiting a Senior Events & Operations Manager to join our team at Royal College of Physicians. You will support the General Manager in running a busy conference, events, hospitality and banqueting venue and lead front-of-house and event staffing to deliver outstanding guest experiences.

You will oversee conferences and events up to 600 delegates, ensure health and safety standards, and drive continuous improvement to maximize service quality and

Responsibilities

• Support the General Manager with the day-to-day running of a busy conference, events, hospitality and banqueting venue, deputising in their absence.
• Lead, motivate and develop front-of-house, events, porter and casual staffing teams, promoting a high-performing and customer-focused culture.
• Oversee the delivery of conferences, meetings, hospitality and banqueting events, managing events of up to 600 delegates and hospitality functions of up to 200 guests.
• Ensure all client requirements are delivered to the highest standard, building strong relationships and providing exceptional customer experiences.
• Manage venue presentation, event set-up, cleanliness and operational standards across all public areas and event spaces.
• Support recruitment, training, rotas, performance management and workforce planning to ensure operational excellence.
• Control labour costs, operational expenditure and venue resources while identifying opportunities to improve efficiency and profitability.
• Drive continuous improvement initiatives, enhancing service delivery, operational processes and customer satisfaction.
• Ensure compliance with all health & safety, food safety, licensing, HACCP and company policies, maintaining a safe and compliant working environment.

Job description

Company of Cooks, part of Compass, is recruiting a Senior Events & Operations Manager to join our team at Royal College of Physicians. You will support the General Manager in running a busy conference, events, hospitality and banqueting venue and lead front-of-house and event staffing to deliver outstanding guest experiences.

You will oversee conferences and events up to 600 delegates, ensure health and safety standards, and drive continuous improvement to maximize service quality and