Front-of-House Events Supervisor

Lodestone House; Rugby; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Contributory pension scheme

Career Pathways & MyLearning

Digital GP and wider healthcare

Exclusive travel discounts

Food shopping discounts

Cinema tickets discounts

Cash rewards program

Wellness and mindfulness classes

Discounts for friends and family

Job summary

Lodestone House, part of Compass Group, is seeking an experienced Assistant Event Manager to support Rugby School's Catering and Hospitality operations. The role is hands-on Front of House, leading a team and ensuring excellent guest experiences across conferences, weddings, and school events.

You will liaise with the Event Manager, Head Chef and wider Hospitality and Catering team, manage staff rotas, service delivery, stock control and safety standards, and step in when the Event Manager is

Qualifications

• Commitment to delivering a high standard of customer service.
• Good communication skills and ability to engage with a wide range of people.
• Ability to work effectively as part of a team and independently when required.
• Customer-focused, flexible, and adaptable approach.
• Self-motivated with the ability to work under pressure while maintaining a positive attitude.
• Willingness to drive a company transit van; UK driving licence required.
• Enhanced DBS check and compliance with safeguarding requirements.

Responsibilities

• Provide a friendly, professional and welcoming service to all guests across a variety of hospitality settings, including conferences, working lunches, reception drinks, canapé events, weddings, private functions and school events.
• Oversee the daily running of customer-facing catering and hospitality services, ensuring they are well organised, appropriately staffed and delivered to a consistently high standard.
• Greet guests and ensure they receive a seamless and personalised experience.
• Lead the Front of House team to deliver efficient, friendly and professional service.
• Monitor customer flow and service standards and make adjustments where required.
• Serve food and beverages efficiently and in line with service standards.
• Demonstrate menu knowledge and make recommendations where appropriate.
• Respond positively to individual requests and customer needs.
• Deal with customer enquiries and resolve service issues promptly and professionally.
• Maintain clean, safe and well-presented service, dining and hospitality areas.
• Gather and communicate customer feedback to the Event Manager to support continuous improvement.
• Liaise with the kitchen to ensure food is served accurately on time and to the required standard.

Skills

Customer service

Leadership & coaching

Communication skills

Flexibility & adaptability

UK driving licence

Job description

Lodestone House, part of Compass Group, is seeking an experienced Assistant Event Manager to support Rugby School's Catering and Hospitality operations. The role is hands-on Front of House, leading a team and ensuring excellent guest experiences across conferences, weddings, and school events.

You will liaise with the Event Manager, Head Chef and wider Hospitality and Catering team, manage staff rotas, service delivery, stock control and safety standards, and step in when the Event Manager is