Lived Experience Support Worker

Response Organisation; Oxford; On-site; GBP 25,000 - 28,000; Part time

Job summary

An established industry player is seeking a Lived Experience Support Worker to empower individuals and enhance their independence. In this vital role, you will leverage your lived experience of mental health challenges to provide insights and support across various adult mental health services. You'll collaborate with senior management and other partners, ensuring effective communication and participation in projects. This position offers a unique opportunity to make a meaningful impact while working within a supportive and inclusive environment. Join a team that values compassion, creativity, and aspiration, and help shape the future of mental health support.

Benefits

33 days annual leave

Blue Light card discounts

Employee Assistance Plan

Cycle to Work Scheme

Enhanced family friendly leave

Flexible working opportunities

Professional qualification sponsorship

£500 refer a friend bonus

Health cash care plan

Free flu jabs

Qualifications

• Must have lived experience of mental health challenges and services.
• Demonstrates integrity and a compassionate approach.

Responsibilities

• Build relationships with partners and promote independent living.
• Support operational and strategic decision-making across partnerships.

Skills

Lived experience of mental health challenges

Patient confidentiality

Compassionate and person-centred approach

Ability to work collaboratively

Time management

Education

Experience using mental health services

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Canva

Microsoft Teams

Job description

Do you have the desire to empower and promote independence and an interest in mental health?

Lived Experience Support Worker

Salary: £25,325 - £27,378 per annum pro rata to £6,844.59 - £7,399.46 (Salaries vary depending on experiences)

Hours: Part-Time, 10 hours per week, Monday to Friday

Department: Adult Service Delivery

Location: AG Palmer House, Littlemore, Oxfordshire

What You’ll Be Doing:

Response are recruiting for a Lived Experience Support Worker within Adult Service Delivery. You will be responsible for forming and maintaining relationships with partners, including the Senior Management Team for the Oxford Mental Health Partnership. Support and participation work across adult mental health services projects, bringing insight from a Lived Experience perspective. Work within Responses’ participation strategy and develop a work plan to ensure consistent good practice is in place to enable participation, involvement and coproduction across adult services. Ensure positive communication and support between partners and other agencies, being a representative for Response across the partnership.

Overall job responsibility: Further detail can be viewed in the Job Description. Some of the core duties include:

• Drawing on lived experience of mental health to provide insights into allocated projects within Response and the Oxfordshire Mental Health Partnership.
• To build relationships with members of the Oxford Mental Health Partnership, including the Senior Management Team and the Partnership Management Group. Support operational and strategic decision-making across the partnership.
• To work as part of a team with an assigned line manager and to focus on the direct needs of the organisation regarding building relationships and empowering service users.
• Using their expertise to drive change and deliver high-quality services with the people that we support at the heart of our decision-making.
• Develop working relationships with managers across adult services and ensure standards are met within their services.
• To positively promote independent living of service users through role-modelling individual recovery journeys, providing hope.
• Attend all mandatory training and complete the certificate within the timeframe agreed with the line manager based on the number of working hours.
• Undertake any other duties which may reasonably be regarded as within the nature of the duties and responsibilities/band of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into an updated job description.
• Follow and adhere to all company policies and procedures.
• Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People.
• Always represent the company in a professional and appropriate manner by considering punctuality, personal appearance and boundaries, including equal opportunities.

The Successful Applicant:

Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have:

• To have lived experience of mental health challenges.
• To have lived experience of using mental health services.
• Demonstrate the importance of maintaining patient confidentiality, professional boundaries and actively promote positive role modelling.
• Possess, or have the desire to gain, the skills to be involved in high level meetings with senior managers across the organisation and the partnership.
• Have the ability or desire to learn software such as Word, Excel, Outlook, Canva, Microsoft Teams, etc.
• Detailed understanding of mental health and wellbeing challenges.
• Demonstrates high-level of personal and professional integrity working towards Response’s vision, mission and values.
• Be compassionate, person-centred and have a one-team approach.
• Able to effectively use own initiative when appropriate and work collaboratively in a team environment.
• Reliable/good time keeping and ability to manage conflicting work priorities.
• Positive and caring attitude.

What We Offer:

• 33 days annual leave (inclusive of bank holidays)
• Blue Light card and other discounted shopping
• Employee Assistance Plan - with access to free counselling
• Cycle to Work Scheme (after probation)
• Enhanced family friendly leave
• Flexible and agile working opportunities (role dependent)
• Professional qualification sponsorship and study leave
• £500 refer a friend bonus scheme
• Optional health cash care plan with money off prescriptions and treatments
• Wellbeing hub and mental wellbeing support app – approved by NHS
• Free flu jabs
• Free DBS application

If this Lived Experience Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing Date - 08/05/2025

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.