Support Worker

Hestia Charity; Brent Knoll; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established charity is seeking a compassionate Support Worker to empower individuals on their journey to independence. In this rewarding role, you will engage with service users, assisting them in managing their health and wellbeing, and collaborating with community professionals. Your responsibilities will include advocating for appropriate support, developing peer networks, and ensuring timely assessments. This position offers the opportunity to make a meaningful impact in the lives of those facing challenges, all while working within a supportive and inclusive team environment. If you are dedicated to fostering positive change and have the skills to navigate complex situations, this role is perfect for you.

Qualifications

• Demonstrable core skills and alignment with the organization's values.
• Lived experience relevant to the support areas is valued.

Responsibilities

• Empower service users to engage with community professionals.
• Monitor health and wellbeing of service users.
• Support residents in maintaining tenancy and developing independent living skills.

Skills

Experience with mental health issues

Ability to learn quickly

Problem-solving skills

Ability to handle challenging behaviour

Knowledge of safeguarding procedures

Job description

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We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence.

About The Role

Empower a caseload of service users to manage their health and wellbeing. As part of a team, you will support a staffing rota offering support to service users between the hours of 8am-10pm Mon-Sun each week. In collaboration with your team, you will actively monitor wellbeing, mental health, housing and living environment to ensure service users' journey into independence. Moreover, you will take a solution-focused and co-produced approach to supporting service users with their move-on into independent living.

Responsibilities include:

• Empowering service users to engage effectively with community professionals such as mental health teams, social workers, housing providers, and other health, employment, and training professionals.
• Assisting in the assessment of support needs and advocating for service users' appropriate support levels.
• Working flexibly within a team to ensure service coverage and meet contractual obligations.
• Developing co-produced group activities, peer support networks, and community-based approaches to help service users achieve their goals.
• Encouraging service users to develop support networks and engage in meaningful activities, including managing volunteers and befrienders.
• Ensuring referrals, assessments, and reviews are timely and effective.
• Monitoring health, wellbeing, safety, and security of the service and its users, following up on concerns promptly.
• Participating in core service activities, supporting colleagues, and managing additional tasks as they arise.
• Maintaining accurate and confidential records in a timely manner.
• Supporting residents in maintaining tenancy and developing independent living skills.
• Supporting property management, repairs, and health and safety initiatives.
• Supporting residents with rent and service charges, and managing voids.
• Clearly articulating service aims and supporting co-production with service users.

What you need to bring:

Demonstrable core skills, alignment with our values, and a willingness to learn. Lived experience relevant to the support areas is valued and should be mentioned in your application.

What the team is looking for:

• Experience working with individuals with mental health or dual diagnosis issues, paid or voluntary.
• Ability to learn quickly, gather, and record detailed information accurately.
• Ability to handle challenging behaviour constructively and defuse difficult situations.
• Solution-focused approach and collaborative problem-solving skills.
• Optimism about change and clients' capacity to change.
• Calm, non-judgemental, and anti-discriminatory attitude.
• Willingness to work unsociable hours, including early, late, and weekend shifts.
• Knowledge of safeguarding procedures and ability to address safeguarding issues appropriately.

Interview process:

• Shortlisting call: Discussing experience, motivation, and values.
• Face-to-face interview: Based on values and competencies.

Our commitment to Equality, Diversity, and Inclusion:

We value diverse backgrounds and experiences to strengthen our organisation. We are a disability confident employer, offering guaranteed interviews for applicants with disabilities who meet the minimum criteria, along with reasonable adjustments.

Safeguarding:

We are committed to safeguarding and expect all staff and volunteers to undertake safeguarding training and promote welfare.