Litigation Recoveries Advisor Hybrid High-Impact Casework

Carpenters Group; Trafford; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Life Assurance

Medicash

Volunteer days

Matched Giving

Wellbeing support

Training & development

Social events

Dress for your day

Job summary

Carpenters Group is seeking a skilled professional to manage a caseload of RTA litigated recovery cases within a robust claims handling framework. You will maximise recoveries within agreed timescales while delivering high-quality legal advice and proactive client communication.

The successful candidate will demonstrate experience with case management systems, strong negotiation skills, and careful attention to detail in a busy, target-driven environment.

Qualifications

• Previous experience of dealing with customers or other stakeholders in a customer service environment.
• Experience of managing your own caseload of RTA litigated recovery or ULR claims, or hands on experience of managing tasks relating to such cases.
• Excellent negotiator with strong communication skills.
• Competent working with a case management system and good knowledge of MS Office.
• Good attention to detail and organisational skills.
• Focus on delivering quality service to clients and the firm.

Responsibilities

• Responsible for a high-volume caseload of litigated recovery files, using the firm’s Case Management Systems and internal procedures.
• Ensure the case management system is used and updated at all times.
• Use all communication mediums to progress cases quickly.
• Provide professional, timely, and pertinent legal advice to source and lay clients with regular contact.
• Take a practical but commercial approach to settlements and advising clients on risks.
• Help the team achieve targets related to monies recovered and lifecycles without compromising integrity.
• Liaise with sources, experts, third party insurers and other relevant parties to pro-actively progress cases.
• Perform at a high level in a target-driven environment.
• Undertake any other tasks deemed relevant by the business.

Skills

Customer service

Communication

Negotiation

Case management systems

MS Office

Attention to detail

Organisational skills

Tools

Case Management System

MS Office

Job description

Carpenters Group is seeking a skilled professional to manage a caseload of RTA litigated recovery cases within a robust claims handling framework. You will maximise recoveries within agreed timescales while delivering high-quality legal advice and proactive client communication.

The successful candidate will demonstrate experience with case management systems, strong negotiation skills, and careful attention to detail in a busy, target-driven environment.