Linux Systems Administrator

JD Sports Fashion; Bury; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled Linux System Administrator to join their team. In this role, you will provide 3rd line IT support, ensuring smooth operations for business users. Your expertise in server administration and technical troubleshooting will be vital in resolving issues and enhancing the overall IT service management. This dynamic company values innovation and customer focus, offering a supportive environment for personal and professional growth. Join a team that is committed to operational excellence and be part of a thriving organization that prioritizes its people.

Benefits

Staff Discount

Discounted Gym membership

Personal development opportunities

Access to Apprenticeships

Qualifications

• Experience in service support with ITIL processes is essential.
• Strong server administration experience with Linux distributions.

Responsibilities

• Provide 3rd line technical support for IT functions.
• Log all support calls and maintain high customer service.

Skills

ITIL processes

Technical support

Server administration

Bash scripting

Education

3+ years in service support environment

Tools

Red Hat

CentOS

AlmaLinux

Oracle Linux

ITSM call logging tool

Job description

JD Sports- Head Office, Warwick House, Bury, Bury, United Kingdom Req #104

09 March 2025

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Reporting to the Linux Team Lead, the Linux System Administrator will be responsible for providing 3rd line IT Support to the JD business users – providing technical support, including detection, recording, analysis and the resolution of incidents received via phone, email, intranet and walk-up, both from 2nd and 1st line support teams and directly from the wider business.

They will also perform server installation, server and administrative script development, testing, and patching under the direction of the Senior Linux System Administrator and/or the Linux Team Lead.

· Working hours – 40

What You'll Be Doing:

• Provide 3rd line technical support for the IT functions of the business.
• Respond to support enquiries from the business and help to resolve hardware and/or software problems.
• Log all support calls within the ITSM call logging tool.
• Maintain a high degree of customer service for all queries and adhere to all service management principles.
• Liaise and work with other JD Technical teams as required.
• Liaise with third-party technical support teams when necessary.
• Document working procedures and store within the knowledge management database.

What We're Looking For:

• 3+ years working in a service support environment with exposure to ITIL processes.
• Server administration experience with Red Hat, CentOS, AlmaLinux or Oracle Linux, releases 7 through 9.
• Experience with Bash scripting and associated tools such as sed, awk, sort, uniq.
• Experience of working in an ITIL environment, understanding how the end-to-end processes work across the organisation.

The Company:

The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 90,000 colleagues over 4,500 stores across several retail fascias in over 36 countries around the world.

We are an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity.

To be a part of this successful and continuously growing company, you will have the desire to ingrain our strategic goals of being a people first, a digital leader and customer focused organisation which provides operational excellence and is continuous with identifying new areas of growth into our day-to-day.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Staff Discount on qualifying purchases across Group retail stores and online.
• Discounted Gym membership.
• Personal development opportunities to learn and develop at work.
• Access to Apprenticeships and accredited qualifications.

Interested?

If you are interested in this position, then press the Apply Now button.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion.

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.