Network Administrator

Spectrum.Life; Manchester; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Network Administrator to join their dynamic team. In this full-time role, you will manage affiliate recruitment and onboarding while providing essential support and analysis. The company is dedicated to improving health and wellbeing through innovative digital solutions, making a significant impact on lives globally. This position offers the chance to work remotely, ensuring a flexible work-life balance while contributing to a mission-driven organization. If you're a skilled communicator with a passion for supporting others, this opportunity is perfect for you.

Benefits

25 days annual leave

Access to 24/7 EAP

Health & Wellbeing Supports

Extensive employee perks and benefits

Qualifications

• Qualifications at A level/leaving certificate or above.
• Strong attention to detail and analytical skills required.

Responsibilities

• Manage correspondence and support via the affiliate inbox.
• Assist with platform training and technical support for affiliates.

Skills

Communication Skills

Analytical Skills

Time Management

Attention to Detail

Salesforce Proficiency

Outlook Proficiency

Education

A Level/Leaving Certificate

Tools

Salesforce

Outlook

Job description

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About Us

Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health, and wellbeing solutions.

Our HealthTech delivers digital transformation for Insurers, Educators, and Employers through co-creation or seamlessly integrated out-of-the-box solutions, decreasing digital fragmentation and engaging, empowering, and transforming lives.

Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life serves over 7.2 million insurance members, 3,000 corporate clients, 60 universities, and 650,000 students globally. We currently employ over 450 staff.

Our vision is to change and save as many lives as possible.

Role Brief

The post holder will be a full-time member of the affiliate network team, contributing to affiliate recruitment, onboarding, reporting, analysis, and support in a timely and effective manner.

Responsibilities

• Manage correspondence and support via the affiliate inbox.
• Support the affiliate phone line, logging calls and answering queries.
• Assist with platform training and technical support for affiliates.
• Recruit new affiliates in targeted locations.
• Onboard new affiliates and renew current ones, including ID verification calls for Garda Vetting.
• Identify and escalate negative feedback, quality concerns, and non-compliance issues.
• Support referrals needing additional attention, such as in-person or specialized referrals.
• Identify trends in the network, including location gaps and specialization needs.
• Support additional tasks as required by the Clinical Network Coordinator.

Requirements

• Qualifications at A level/leaving certificate or above.
• Skilled, sensitive communicator capable of working professionally and calmly with affiliates, providers, and users with special needs.
• Proficient in Outlook and Salesforce.
• Strong attention to detail and analytical skills.
• Good time management and organizational skills.

Desirable

• Excellent communication and interpersonal skills for engaging with candidates and colleagues.
• Strong written skills with keen attention to detail.
• Ability to build rapport and maintain positive relationships.
• Highly organized, capable of multitasking and managing time effectively.
• Experience in recruitment or similar roles is preferred but not essential.
• Genuine interest in people and a proactive attitude.

Benefits

• Competitive salary (dependent on experience).
• Remote working role.
• 25 days annual leave.
• Access to 24/7 EAP and health & wellbeing supports.
• Extensive employee perks and benefits: Details here.