Linen Porter/Room Attendant

TN United Kingdom; Lewes; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hotel support services is seeking a dedicated Linen Porter to join their dynamic team. This role is crucial for efficient linen management, ensuring that stock levels are maintained and guest requests are promptly addressed. With a commitment to quality service and sustainability, the company offers a permanent position with flexible hours, full training, and opportunities for career progression. Join a forward-thinking organization that values teamwork and excellence, and make a meaningful impact in enhancing guest satisfaction.

Benefits

Up to 28 days paid holidays

Flexible working hours

Full on-site training

Access to loans or wage advances

Career progression opportunities

Automatic Enrolment into a workplace pension

Recognition, incentives, and awards

Qualifications

• Prior experience in a similar role is valued.
• Familiarity with linen management procedures is advantageous.

Responsibilities

• Manage linen stock levels and coordinate deliveries.
• Ensure proper storage and manage linen inventory.
• Provide guest assistance and address concerns promptly.

Skills

Customer Service

Linen Management

Teamwork

Flexibility

Time Management

Education

Experience in Hospitality

Job description

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Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to some weekends.

Company Overview:
HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving 200+ hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview:
As a Linen Porter, you'll be an essential member of our team, working together in a dynamic environment to handle linen management efficiently. Your role involves coordinating linen stock throughout the hotel, responding promptly to guest requests, and upholding the standards of excellence that enhance our guests' satisfaction and enjoyment.

Job Description
Key Responsibilities

• Manage linen stock levels, coordinate deliveries, fulfill orders, and distribute linens.
• Adhere to health and safety policies, promptly report any issues, and maintain linen-related equipment.
• Ensure proper storage and manage linen inventory.
• Provide guest assistance respectfully, addressing concerns promptly.
• Collaborating with team members to achieve cleanliness goals and maintain a positive working environment.
• Following instructions from supervisors and managers regarding cleaning schedules and specific tasks.

Person specification
Experience

• Prior experience in a similar role, preferably within a hotel, resort, or hospitality environment, is valued, though not mandatory.
• Familiarity with linen management procedures, such as sorting, folding, and distribution, is advantageous.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Flexibility and willingness to learn.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.