Housekeeping Attendant

Hilton Worldwide, Inc.; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeping Attendant to ensure exceptional guest experiences. In this role, you will maintain high cleanliness standards, support team performance, and provide excellent service. Your organizational skills and attention to detail will be key in managing housekeeping operations and guest requests. Join a dynamic team committed to delivering memorable experiences and be part of a workplace that values teamwork and high service standards. This is a fantastic opportunity to grow in a supportive environment within a leading global hospitality company.

Qualifications

• Demonstrated planning and organizational skills.
• Effective communication skills, both oral and written.
• Commitment to high customer service standards.

Responsibilities

• Maintain high standards of cleanliness and service.
• Monitor and support team performance and appearance.
• Provide excellent guest service and coordinate activities.

Skills

Planning and organizational skills

Effective communication skills

Previous laundry experience

Interpersonal skills

Intermediate proficiency with computers

Commitment to high customer service standards

Excellent cleanliness standards

Tools

Microsoft Office

Job description

Job Description - Housekeeping Attendant (HOT0BLTV)

Job Number:

HOT0BLTV

Work Location

Hilton London Paddington Hotel, 146 Praed Street, London W2 1EE

Overview

A Housekeeping Attendant supports all housekeeping and laundry operations by addressing guest requests, analyzing each request, and delegating tasks efficiently among team members to ensure an exceptional guest experience.

Responsibilities

• Maintain high standards of cleanliness and service in line with hotel brand standards
• Monitor and support the performance and appearance of team members, emphasizing training and teamwork
• Provide excellent guest service
• Coordinate room availability and housekeeping activities with supervision
• Manage departmental controls, including key management, incident logging, and linen inventory
• Check guest information in CRM to meet preferences and requests promptly
• Arrange flowers and special linen embroidery for occasions
• Handle lost and found items and donations monthly
• Oversee uniform maintenance and repairs
• Manage document flow and department traffic, including linen release
• Process laundry services for guests
• Assist in laundry expense reporting and provisioning
• Replace colleagues during absences or days off

Qualifications

Ideal candidates will demonstrate:

• Planning and organizational skills
• Effective communication skills, both oral and written
• Previous laundry experience
• Interpersonal skills
• Intermediate proficiency with computers and Microsoft Office
• Commitment to high customer service standards
• Excellent cleanliness standards

Additional preferred qualities include:

• Teamwork ability
• Attention to detail
• Positive attitude

About Hilton

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. Committed to exceptional guest experiences, Hilton’s team members are at the core of its success. Our vision is “to fill the earth with the light and warmth of hospitality,” inspiring us to create memorable experiences worldwide every day.