Lift Technician

TN United Kingdom; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading engineering company as a Technical Lift Technician in Southern England. You will enhance operational performance and customer experience by analyzing data, developing training programs, and leading technical initiatives. This role requires travel and offers a comprehensive benefits package.

Benefits

Market-aligned salary

Profit Share Bonus Scheme

Holiday scheme to buy extra days’ leave

Pension scheme with matched contributions

SimplyHealth Cash Plan

Life Assurance Scheme

Long Service award scheme

Employee Assistance Programme

Enhanced maternity and paternity provisions

Company vehicle

Qualifications

• Proven success in technical analysis and support within the lift industry.
• Experience in managing and delivering technical training programs.

Responsibilities

• Assist in improving first-time fix (FTF) rates and reducing repeat calls.
• Develop and deliver technical training programs.
• Monitor performance improvements and provide solutions to technical challenges.

Skills

Technical Analysis

Coaching

Team Leadership

Education

NVQ Level 3 in Lift Industry

NVQ Level 4 in Lift Engineering

Job description

Lift Technician jobs in the south of England - Join Our Team!

We have a newly created opportunity for an experienced lift industry professional to join Stannah as a Technical Lift Technician, based in Southern England.

You must be qualified to at least NVQ level 3 in the lift industry.

Stannah has recently been awarded a major national lift and escalator contract. This is a fantastic opportunity for us to grow this area of the business and has created jobs within our company.

As a Technical Lift Technician (South), you will be instrumental in developing and executing a national improvement plan aimed at enhancing first-time fix (FTF) rates and reducing repeat call incidents.

This job covers the south of England; the successful candidate must be willing to travel.

Working closely with the Reliability Engineer, you will analyze performance data, identify areas for improvement, and collaborate with engineering teams to boost technical skills and service delivery.

Your role will be pivotal in driving operational excellence and enhancing the customer experience.

Job Responsibilities:

1. Assist in identifying and targeting underperforming assets to improve first-time fix (FTF) and reduce repeat calls.
2. Provide detailed reports on product issues and trends, and develop standard technical reporting formats.
3. Contribute to establishing a review and prioritization process by analyzing trends and customer data to create a focused improvement plan.
4. Develop and deliver technical training programs and create support documentation to address skill gaps and product-specific issues in the engineering and field management teams.
5. Collaborate with technical teams to adjust maintenance methodologies and implement solutions that improve operational performance and reliability.
6. Monitor and report on performance improvements, provide proactive solutions to technical challenges, and coach engineering teams to ensure high levels of customer service.

Job Requirements:

1. Proven success in providing technical analysis and support within the lift/engineering industry, with experience in managing and delivering technical training programs.
2. Strong ability to lead technical improvement initiatives, with clear goal-setting, reporting, and progress measurement.
3. Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction.
4. Professional or technical qualifications required; NVQ 4 in Lift Engineering.
5. Willingness to travel.

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence.

Founded by Joseph Stannah in 1867, today Stannah is a global business run by its fifth-generation family owners. We are most known for our stairlifts, but our range also includes lifts, escalators, and home lifts, along with maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all applicants fairly and with respect.

Our employees are the heart of our business. We strive to create a working environment where everyone feels valued. Join our team and be part of our diverse and inclusive community!

Benefits Include:

• Market-aligned salary, paid monthly
• Profit Share Bonus Scheme, paid quarterly based on group profits
• Holiday scheme to buy extra days’ annual leave
• Pension scheme with matched contributions or salary sacrifice
• SimplyHealth Cash Plan for health costs, including dental, optical, physiotherapy, chiropody, and more
• Life Assurance Scheme
• Long Service award scheme with holiday benefit
• Company Benefits Discount Rewards Scheme, including shop and hotel discounts, days out, and more
• Employee Assistance Programme to support well-being
• Enhanced maternity and paternity provisions
• Company-funded LinkedIn Learning account
• Company vehicle

Note: We reserve the right to close this vacancy early if we receive a high volume of applications.