Lift Technician

JR United Kingdom; Reading; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the lift industry is seeking a Technical Lift Technician to enhance operational performance across the South of England. The role involves analyzing performance data, leading technical initiatives, and delivering training programs to improve customer satisfaction. Ideal candidates will have strong technical qualifications and a proven track record in the lift or engineering sector.

Benefits

Market-aligned salary

Profit Share Bonus Scheme

25 days holiday plus bank holidays

Pension Scheme with matched contributions

SimplyHealth Cash Plan

Life Assurance Scheme

Long Service Award Scheme

Company Vehicle

Qualifications

• Proven success in technical analysis and support within the lift industry.
• Experience in managing and delivering technical training programs.

Responsibilities

• Assist in targeting underperforming assets to improve FTF and reduce repeat calls.
• Develop and deliver technical training programs.
• Monitor performance improvements and coach engineering teams.

Skills

Technical Analysis

Coaching

Team Leadership

Education

NVQ 4 in Lift Engineering

Job description

Lift Technician Jobs in the South of England - Join Our Team!

We have a newly created opportunity for an experienced lift industry professional to join Stannah as a Technical Lift Technician, based in Southern England. You must be qualified to at least NVQ level 3 in the lift industry.

Stannah has recently been awarded a major national lift and escalator contract, creating new jobs within our company. As a Technical Lift Technician (South), you will play a key role in developing and executing a national improvement plan aimed at enhancing first-time fix (FTF) rates and reducing repeat call incidents. This role involves covering the south of England, and the successful candidate must be willing to travel.

Working closely with the Reliability Engineer, you will analyze performance data, identify areas for improvement, and collaborate with engineering teams to boost technical skills and service delivery. Your role will be pivotal in driving operational excellence and enhancing the customer experience.

Job Responsibilities:

1. Assist in identifying and targeting underperforming assets to improve first-time fix (FTF) and reduce repeat calls.
2. Provide detailed reports on product issues and trends, and develop standard technical reporting formats.
3. Contribute to establishing a review and prioritization process by analyzing trends and customer data to create a focused improvement plan.
4. Develop and deliver technical training programs and create support documentation to address skill gaps and product-specific issues in the engineering and field management teams.
5. Collaborate with technical teams to adjust maintenance methodologies and implement solutions that improve operational performance and reliability.
6. Monitor and report on performance improvements, provide proactive solutions to technical challenges, and coach engineering teams to ensure high levels of customer service.

Job Requirements:

• Proven success in providing technical analysis and support within the lift/engineering industry, with experience in managing and delivering technical training programs.
• Strong ability to lead technical improvement initiatives, with clear goal-setting, reporting, and progress measurement.
• Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction.
• Professional or technical qualifications required: NVQ 4 in Lift Engineering.
• Willingness to travel.

Company Information:

Stannah is a family-owned manufacturing and engineering company that has been in operation since 1867. We produce lifts, escalators, and home lifts, providing maintenance and repair services worldwide. We are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace.

Benefits Include:

• Market-aligned salary, paid monthly
• Profit Share Bonus Scheme, paid quarterly
• 25 days holiday plus bank holidays
• Holiday scheme to buy extra days’ leave
• Pension Scheme with matched contributions
• SimplyHealth Cash Plan
• Life Assurance Scheme
• Long Service Award Scheme with holiday benefits
• Company Benefits Discount Rewards Scheme
• Employee Assistance Programme
• Enhanced maternity and paternity leave
• Company Funded LinkedIn Learning Account
• Company Vehicle

We reserve the right to close this vacancy early if we receive a high volume of applications.