Lifestyle Manager

LLOYD'S REGISTER INTERNATIONAL; Milton Keynes; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

33 Days Annual Leave (FTE) Pro Rata

Enhanced pension contributions

Blue Light Card discounts

On-site gym access

Cycle2work scheme

Job summary

ExtraCare Charitable Trust in Milton Keynes is recruiting a Lifestyle Manager to lead hospitality, wellbeing and lifestyle services at Lovat Fields Retirement Village. The role focuses on creating a vibrant resident environment with top customer service and operational excellence.

The position is permanent, full-time (37.5 hours per week) with a competitive salary of £42,806 per annum. You will line manage activities, catering, bar, retail, housekeeping and gym teams and work with residents and

Qualifications

• Extensive experience in a management or senior role with a customer service or front of house focus.
• Demonstrable business acumen including generating income and budget management (profit and loss).
• Excellent organisational and time management skills.
• Experience of managing staff and volunteers within a commercial business.
• Ability to motivate and communicate effectively with staff, residents and external customers.

Responsibilities

• Overseeing and line managing delegated functions of the service including activities and events, volunteers, catering, bar, retail, housekeeping and gym.
• Build and manage relationships within the Village with staff, residents, volunteers and local community groups.
• Develop and deliver excellent customer service and improve staff capability for high performance.
• Ensure compliance for internal and external regulations.
• Act as deputy to the Village Manager with oversight of all village services including care.

Skills

Management experience

Budget management

Time management

Staff & volunteers management

Customer service excellence

Job description

Current Vacancies

Current Vacancies

Current Vacancies

• Milton Keynes, Buckinghamshire, United Kingdom, MK15 9ED
• £42,806 to £42,806 Per Annum
• Permanent * Full time
• Posted: Thursday, August 27, 2026
• LIFESTYLEMANAGER37-5hrsLVF270826RW
• Documents

The ExtraCare Charitable Trust is recruiting Lifestyle Manager on a 37.5 hours per week permanent contract at Lovat Fields Retirement Village based in Milton Keynes.

If you currently work or have experience as an operations, hospitality or events manager within either hotels, restaurants, golf clubs or retirement living we would like to hear from you!

The role

As our Lifestyle Manager, you will lead the delivery of exceptional hospitality, wellbeing, and lifestyle services, creating a vibrant and engaging environment for residents while ensuring the highest standards of customer service and operational excellence.

• Location: Milton Keynes (on-site)
• Job type: Permanent
• Hours per week: full time, 37.5
• Salary: £42,806pa

What will you do as our Lifestyle Manager?

• You will be responsible for overseeing and line managing delegated functions of the service which include Activities and Events, Volunteers, Catering, Bar, Retail (commercial units), Housekeeping and the Gym
• Build and manage relationships within the Village with staff, residents, volunteers, and network with the local community groups
• Bring your commercial experience to focus on delivering excellent customer service and achieve high performance and effective operational delivery, including developing and improving staff capability
• Ensure compliance for internal and external regulations
• Act as deputy to the Village Manager and have oversight and knowledge of all services within the village including care services

Skills and Experience

Essential:

• Extensive experience in a management or senior role with a customer service or front of house focus
• Demonstrable business acumen including generating income and budget management (specifically profit and loss)
• Excellent organisational and time management skills
• Experience of managing staff and volunteers within a commercial business
• Ability to motivate and communicate effectively with staff, residents, external customers and other key stakeholders

Desirable: -

• Experience of working in a retirement village setting or similar such as Golf Clubs or hotels, understanding the needs of our resident group
• Personal licence holder (or willingness to obtain)
• Qualifications in food hygiene, health and safety, NVQ/QCF or equivalent in Hospitality/management

In return, you will receive a competitive salary plus an excellent benefits package which includes: -

• 33 Days Annual Leave (FTE) Pro Rata for Part Time
• Enhanced Maternity & Paternity allowance
• Enhanced employer pension contribution
• Eligible for Blue Light Card discounts
• Attendance Reward
• Free Life Insurance
• Free use to our state of the art on site Gym
• Buy And Sell Holiday
• Cycle2work Scheme
• Employee Assistance Program
• On site parking

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

Next steps

• Applications to be submitted by 15th September 2026
• Two stage interview and assessment process – dates TBC

ExtraCare is committed to making our recruitment practices as inclusive as possible. This includes making reasonable adjustments to support candidates throughout the recruitment process.

*We reserve the right to close the vacancy early should the maximum number of applications be received*