Lifeline & Out-of-Hours Operator — Flexible Shifts & Impact

Seven Group Holdings Limited; Pontypridd; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Full Time / Part Time Options

Skill Enhancement

Dynamic Work Environment

Community Impact

Job summary

Seven Group Holdings Limited in Pontypridd is seeking a Lifeline and Out of Hours Operator within the Finance and Digital Services sector. The role offers flexible full-time or part-time hours, with locum-style flexibility to suit your lifestyle while delivering vital services during regular and emergency hours.

You will respond to Lifeline clients, handle out-of-hours emergencies, support social care teams, monitor alarms, maintain telecare units, and help promote Lifeline and Telecare services

Responsibilities

• Respond to Lifeline clients and handle Council Out of Hours emergencies, providing reassurance and connecting with responders as needed.
• Conduct proactive calls to support the regular wellbeing of individuals, adopting a preventative approach.
• Collaborate with social care teams to promote and deliver Lifeline and Telecare services.
• Handle and prioritise calls from dispersed alarms, sheltered housing schemes, and emergency repair requests.
• Support Social Care services within the daytime Contact Centre and manage emergencies during out-of-office hours.
• Maintain telecare units, update databases, and monitor lone workers during off-hours.
• Assist with maintaining and programming community alarm equipment.
• Monitor severe weather warnings and inform key officers promptly.
• Follow emergency procedures to ensure service continuity and customer safety.

Job description

Seven Group Holdings Limited in Pontypridd is seeking a Lifeline and Out of Hours Operator within the Finance and Digital Services sector. The role offers flexible full-time or part-time hours, with locum-style flexibility to suit your lifestyle while delivering vital services during regular and emergency hours.

You will respond to Lifeline clients, handle out-of-hours emergencies, support social care teams, monitor alarms, maintain telecare units, and help promote Lifeline and Telecare services