Lifeline and Out of Hours Operator

Seven Group Holdings Limited; Pontypridd; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Full Time / Part Time Options

Skill Enhancement

Dynamic Work Environment

Community Impact

Job summary

Seven Group Holdings Limited in Pontypridd is seeking a Lifeline and Out of Hours Operator within the Finance and Digital Services sector. The role offers flexible full-time or part-time hours, with locum-style flexibility to suit your lifestyle while delivering vital services during regular and emergency hours.

You will respond to Lifeline clients, handle out-of-hours emergencies, support social care teams, monitor alarms, maintain telecare units, and help promote Lifeline and Telecare services

Responsibilities

• Respond to Lifeline clients and handle Council Out of Hours emergencies, providing reassurance and connecting with responders as needed.
• Conduct proactive calls to support the regular wellbeing of individuals, adopting a preventative approach.
• Collaborate with social care teams to promote and deliver Lifeline and Telecare services.
• Handle and prioritise calls from dispersed alarms, sheltered housing schemes, and emergency repair requests.
• Support Social Care services within the daytime Contact Centre and manage emergencies during out-of-office hours.
• Maintain telecare units, update databases, and monitor lone workers during off-hours.
• Assist with maintaining and programming community alarm equipment.
• Monitor severe weather warnings and inform key officers promptly.
• Follow emergency procedures to ensure service continuity and customer safety.

Job description

Are you seeking a thrilling opportunity where each day offers new challenges and the chance to make a genuine impact? Join us as a Lifeline and Out of Hours Operator within the Finance and Digital Services sector in Pontypridd. With flexible Full Time or Part Time positions on offer, you can tailor your work schedule to suit your lifestyle. As a locum, you'll enjoy the flexibility and variety that freelance work brings, while being integral in providing crucial services during both regular and emergency hours. Your role will be vital in supporting our community, offering peace of mind and reassurance when it matters most.

Perks and benefits

• Full Time / Part Time Options: Whether you're seeking a full-time role or prefer part-time hours, we offer flexible shift arrangements to suit your lifestyle.
• Skill Enhancement: Gain invaluable experience in a fast-paced environment, enhancing your communication and decision-making skills.
• Dynamic Work Environment: No two days are the same, keeping your work exciting and stimulating.
• Community Impact: Work at the heart of community support services, making a real difference to people's lives.

As a Lifeline and Out of Hours Operator, you will deliver lifesaving and responsive services while working closely with social care teams to ensure the wellbeing of individuals. Your support will be crucial for the seamless operation and promotion of Lifeline and Telecare services.

What you will do

• Respond to Lifeline clients and handle Council Out of Hours emergencies, providing reassurance and connecting with responders as needed.
• Conduct proactive calls to support the regular wellbeing of individuals, adopting a preventative approach.
• Collaborate with social care teams to promote and deliver Lifeline and Telecare services.
• Handle and prioritise calls from dispersed alarms, sheltered housing schemes, and emergency repair requests.
• Support Social Care services within the daytime Contact Centre and manage emergencies during out-of-office hours.
• Maintain telecare units, update databases, and monitor lone workers during off-hours.
• Assist with maintaining and programming community alarm equipment.
• Monitor severe weather warnings and inform key officers promptly.
• Follow emergency procedures to ensure service continuity and customer safety.

Why Pontypridd?

Nestled in the beautiful Valleys of South Wales, Pontypridd is a warm, welcoming town with a rich cultural heritage and a great sense of community. It's not just a fantastic place to work but also a wonderful place to live, offering unique local attractions, spectacular nature trails, and easy access to vibrant Cardiff nearby. Join us and enjoy the perfect blend of rewarding work and a fulfilling lifestyle.