Lifeguard

Merlin Entertainments; Stoke-on-Trent; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Merlin Magic Pass

28 days holiday

LEGO discount

On-site discounts

Training & development

Job summary

Alton Towers Resort is seeking motivated Lifeguards for our Waterpark to ensure a safe and memorable guest experience. You will monitor pools, assist guests, and maintain high cleanliness and safety standards while delivering exceptional service.

We value calm composure, clear communication, and teamwork. NPLQ is desirable but not essential, with training and development opportunities provided.

Qualifications

• Proactive and responsible approach to safety.
• Strong communication and interpersonal skills.
• Ability to stay calm under pressure and act decisively.
• Team-oriented with a passion for guest experience.
• NPLQ qualification is desirable but not essential.

Responsibilities

• Maintain constant surveillance of the Waterpark to ensure guest safety.
• Respond promptly to emergencies, following established procedures and protocols.
• Deliver outstanding customer service, engaging positively with guests of all ages.
• Ensure poolside areas meet high standards of cleanliness and presentation.
• Safely handle, set up, and maintain pool equipment.
• Work collaboratively with colleagues to create a safe, efficient, and enjoyable environment.
• Supervise guests in our Waterpark, always ensuring their safety.
• Respond swiftly to any emergencies and follow safety protocols.
• Maintain high levels of customer service.
• Work effectively as part of a team to create a safe and enjoyable environment.

Skills

Safety-oriented

Communication skills

Calm under pressure

Teamwork

NPLQ qualification

Job description

At Alton Towers Resort, safety and exceptional guest experience go hand in hand. We are seeking motivated and vigilant qualified Lifeguards to join our team, playing a vital role in ensuring every guest enjoys a safe, fun, and memorable visit.

As a Lifeguard you'll be an important part of life here at Alton Towers Resort as you ensure that everyone can use the Waterpark in safety and that they have access to everything they need to enjoy their visit. This will involve you providing excellent customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed - you'll help to save lives.

We share your passion for fun and we will offer a safe, fun and professional working environment with excellent development opportunities.

Key Responsibilities

• Maintain constant surveillance of the Waterpark to ensure guest safety at all times
• Respond promptly and effectively to emergencies, following established procedures and protocols
• Deliver outstanding customer service, engaging positively with guests of all ages
• Ensure poolside areas meet high standards of cleanliness and presentation
• Safely handle, set up, and maintain pool equipment
• Work collaboratively with colleagues to create a safe, efficient, and enjoyable environment
• Supervise guests in our Waterpark, always ensuring their safety
• Respond swiftly to any emergencies and follow safety protocols
• Maintain high levels of customer service
• Work effectively as part of a team to create a safe and enjoyable environment

Qualifications & Experience

What We’re Looking For:

• A proactive and responsible approach to safety
• Strong communication and interpersonal skills
• The ability to remain calm under pressure and act decisively
• A team-oriented mindset with a passion for guest experience
• NPLQ qualification is desirable but not essential.

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
• 28 days holiday (including bank holidays)
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

Pay Range

Compensation between GBP £11.00/Hr.-GBP £13.20/Hr.