Placemaker Manager (Customer Service And Membership Manager)

Leisure (Operations); Husbands Bosworth; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

2% bonus scheme for all colleagues

Full Health & Fitness membership for你,

Flexible working (including part-time,

Annual leave purchase option

Personal learning & development

Company Pension scheme

Cashback plan for healthcare costs

Discounts up to 50% on activities, in-

Job summary

Places Leisure is part of Places for People Group, a social enterprise focused on building active communities. We are seeking a Placemaker Manager to lead a high-performing team, driving membership acquisition and delivering services across leisure facility activities.

You will oversee rota management, training & development and HR matters while collaborating with senior leaders to meet local targets. You will bring experience in leisure/health centres, strong customer service and admin skills,

Qualifications

• You will have previous experience of working within a similar role, ideally within a leisure/health centre environment and have well rounded knowledge of customer service and administration.
• Ideally you will have previous management experience and a good understanding of all aspects of running a successful Leisure Centre, from membership acquisition, maximising sales, rota management etc.

Responsibilities

• Develop a high performing team through ongoing training, coaching and will ensure all prospective members are shown around the facility and encouraged to acquire a membership option that meets their needs.
• Manage the placemaking team on items such as Rota Management, Training & Development and HR Matters and will need to feed back any areas of concern to your management team.
• Work closely with your manager to develop detailed plans to deliver the locally determined targets for membership acquisition, swimming lessons, courses, session catering and retail.

Skills

Customer service

Leadership

Administration

Team management

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More about your role

As Placemaker Manager you will develop a high performing team through ongoing training, coaching and will ensure all prospective members are shown around the facility and encouraged to acquire a membership option that meets their needs.

You will be responsible for the management of the placemaking team on items such as Rota Management, Training & Development and HR Matters and will need to feed back any areas of concern to your management team. You will also work closely with your manager to develop detailed plans to deliver the locally determined targets for membership acquisition, swimming lessons, courses, session catering and retail.

For more information please download our job profile available on our website

More about you

You will have previous experience of working within a similar role, ideally within a leisure/health centre environment and have well rounded knowledge of customer service and administration.

Ideally you will have previous management experience and a good understanding of all aspects of running a successful Leisure Centre, from membership acquisition, maximising sales, rota management etc.

Above all you will have a genuine passion for keeping fit and creating active places and healthy people.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• A bonus scheme for all colleagues at 2%
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs - up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.