Lifeguard

Places for People; Greater London; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Health & Fitness membership

Centre discounts

Employee perks

Job summary

Places Leisure is looking for a Lifeguard to help create a friendly, welcoming and safe environment for everyone using our centres. You will support retail and catering sales and manage transactions in line with our procedures, while ensuring data handling policies are followed.

A strong customer-focused approach is essential. You’ll be part of Places Leisure, contributing to a positive atmosphere where customers feel a genuine sense of belonging to the centre and the Places Leisure brand.

Qualifications

• NPLQ Qualification is mandatory.
• Experience in customer-facing role.
• Experience supporting sales, membership, enrolment or customer retention activities.
• Experience handling cash and processing transactions accurately.

Responsibilities

• Create a friendly, welcoming environment for all customers.
• Contribute to secondary spend opportunities including retail and catering sales.
• Manage transactions in line with procedures and data management policies.
• Collaborate with colleagues to maintain a positive atmosphere and customer belonging to the centre and Places Leisure brand.

Skills

Customer service

Cash handling

Sales support

Digital systems

Tools

POS systems

Job description

Places Leisure is part of the Places for People Group, we’re changing lives by creating active places and healthier people for communities to thrive. As one of the UK’s leading Social Enterprises, Places for People believes it’s people who make a community, which is why we build homes, deliver services and create opportunities that help communities flourish.

At Places for People, we hire People, not numbers. We’re looking for individuals who share our values, do the right thing, support their communities and are motivated to grow. We apply the same philosophy to our colleagues as we do to our communities, ensuring everyone feels valued, supported and empowered to succeed. Here, you’re more than just a colleague, you’re part of our cause.

More about your role

As a Lifeguard, you’ll play a key role in creating a friendly, welcoming and supportive environment for all customers.

You’ll also contribute to secondary spend opportunities including retail and catering sales, manage transactions in line with procedures, and ensure all activities are completed in accordance with data management policies. Working collaboratively with colleagues, you’ll help create a positive atmosphere where customers feel a genuine sense of belonging to the centre, activities and the Places Leisure brand.

An NPLQ Qualification is mandatory for this vacancy.

Essential Criteria

• Experience working in a customer-facing or customer service role.
• Ability to follow up customer enquiries and prospects using digital systems and technology.
• Experience supporting sales, membership, enrolment or customer retention activities.
• Experience handling cash and processing transactions accurately.

More about you

You’re passionate about delivering outstanding customer experiences and enjoy helping people find activities and services that meet their needs. You are organised, confident using technology and motivated by working towards targets. You’ll be comfortable working in a busy environment, managing multiple priorities and maintaining high standards of service.

You’ll bring customer service experience and ideally have experience of cash handling and till operations. Any customer service or food handling qualifications would be an advantage, although not essential. A positive, team-focused approach and a commitment to creating a welcoming environment for every customer are key to success in this role. A criminal records check is not required for this position.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:

• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.