Lifeguard

Serco Leisure Operating Limited; Birmingham; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Leisure employee benefits

Guaranteed Interview Scheme

Ban The Box

Job summary

Serco Leisure Operating Limited is recruiting lifeguards at Erdington Leisure Centre to ensure the pool is safe and accessible for all visitors. You will deliver excellent customer service, supervise activities, and help with pool equipment setup in a friendly, inclusive environment.

Applicants should have strong swimming skills and a National Pool Lifeguard Qualification, with a proactive attitude to safety and life-saving responsibilities. DBS checks may be required.

Qualifications

• Excellent customer service skills, with the ability to interact with diverse customers.
• Strong swimming skills and safety-focused mindset are essential.
• Ability to supervise activities, maintain cleanliness, and set up pool equipment.

Responsibilities

• Supervise pool activities and ensure safety for all users.
• Provide customer care to people of all ages.
• Assist with pool equipment setup and maintenance as needed.
• Be prepared to assist in lifesaving situations.

Skills

Customer service

Swimming skills

People person

Safety awareness

Teamwork

Education

National Pool Lifeguard Qualification

Job description

Location: Erdington Leisure Centre, B24 9HU

Working hours: 31 and 17.5 hours available, including earlies and lates, between Monday to Sunday

Salary: £8.20 to £12.71 per hour + excellent benefits

At Serco, we're pleased to be recruiting on behalf of Birmingham Community Leisure Trust.

Birmingham Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for Lifeguards to join their team and help make a positive difference every day.

As a Lifeguard, you’ll be an important part of life here at the centre as you ensure that everyone can use the pool in safety and that they have access to everything they need to enjoy their visit.

Without you there can’t be any pool activity. But you won’t be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community.

What you'll need to do the role

You’ll need to have excellentcustomer serviceskills as you’ll be interacting heavily with our customers. So, whether you’ve earned that experience in a leisure or another customer facing environment, you’ll be a people person who is happy dealing with people of all ages and backgrounds.

You will be providingcustomer careto people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed – you’ll help to save lives.

As a lifeguard you’ll naturally need to be safety conscious, vigilant, and able to deal with pressurised situations. Lastly, you’ll need to have strongswimming skillsand it’s essential that you hold aNational Pool Lifeguard Qualification(Royal Life Saving Society).

Why Join us

Meaningful and vital work: Swimming pools are the beating hearts of our leisure centres and without lifeguards we can’t operate. You ensure that our customers can enjoy their activity in safety and when needed you save lives.

A world of opportunity: Our lifeguards are integral to the running of our centres, so as well progressing into senior lifeguard positions you can move into other centre management roles in one of our 55 facilities.

Great people: Our centres are close-knit and friendly, and we rely on each other for support. As well as the backing of the team you’ll also find all the resources you need for career progression through Serco Learning.

Our inclusive recruitment commitment

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

What we offer

• For all Leisure benefits please see- Trust and Serco Leisure Employee Benefits (https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.moreleisure.org%2Femployee-benefits%2F&data=05%7C02%7Cstephen.jarvis%40serco.com%7C112f2b4e21d245bc84dd08deb73fabd8%7Cf93616dd45a640c89e29adab2fb5f25c%7C0%7C0%7C639149681284406992%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=hA7AlKf1NmIWhZp3uE2tfF%2BOKFF0VIztK38ZwL%2BaRVY%3D&reserved=0)
• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.