Lifeguard - Shropshire Community Leisure Trust, Whitchurch

Serco Group Plc; Basingstoke and Deane; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Guaranteed Interview Scheme

Ban The Box

DBS check may be required

Job summary

Serco Leisure is seeking Lifeguards to join their team at Shropshire Community Leisure Trust. You will help ensure the pool is safe and welcoming, supervise activities, and provide excellent customer care to visitors of all ages.

A National Pool Lifeguard Qualification is required; you will be safety conscious, calm under pressure, and ready to save lives when needed. The role offers flexible, hybrid working where possible.

Qualifications

• Must hold National Pool Lifeguard Qualification (NPLQ).
• Excellent customer service when interacting with diverse customers.
• Strong swimming skills and safety‑minded under pressure.
• Able to supervise activities and maintain pool cleanliness.

Responsibilities

• Provide customer care to people of all ages and supervise activities.
• Maintain high standards of pool area cleanliness and safety.
• Ensure safe handling and setup of pool equipment.
• Assist in saving lives when needed and respond to emergencies.

Skills

Lifeguard

Customer service

Swim skills

Job description

Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for Lifeguards to join their team and help make a positive difference every day. As a Lifeguard, you'll be an important part of life here at the centre as you ensure that everyone can use the pool in safety and that they have access to everything, they need to enjoy their visit. Without you there can't be any pool activity. But you won't be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community. What you'll need to do the role You'll need to have excellent customer service skills as you'll be interacting heavily with our customers. So, whether you've earned that experience in a leisure or another customer facing environment, you'll be a people person who is happy dealing with people of all ages and backgrounds. You will be providing customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed - you'll help to save lives.

As a lifeguard, you'll naturally need to be safety conscious, vigilant, and able to deal with pressurised situations. Lastly, you'll need to have strong swimming skills and it's essential that you hold a National Pool Lifeguard Qualification (Royal Life Saving Society).

Meaningful and vital work: Swimming pools are the beating hearts of our leisure centres and without lifeguards we can't operate. You ensure that our customers can enjoy their activity in safety and when needed you save lives. A world of opportunity: Our lifeguards are integral to the running of our centres, so as well progressing into senior lifeguard positions you can move into other centre management roles in one of our 55 facilities. Great people: Our centres are close-knit and friendly, and we rely on each other for support. As well as the backing of the team you'll also find all the resources you need for career progression through Serco Learning.

What we offer

• For all Leisure benefits please see Trust and Serco Leisure Employee Benefits
• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).
• Please note, for many of our roles, a DBS check will be required.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust. Our inclusive recruitment commitment: We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.