Life Sciences Sales & Order Support Specialist

Resonant Inc.; Chorley; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Healthcare coverage

Company bonus scheme

Pension scheme

Flexible working options

Associate engagement activities and |+

Generous annual leave

Birthday day off

Job summary

Resonant is a global life sciences company based in Chorley, delivering clinical trial and diagnostic services. We are seeking a Sales Administrator to support our sales and account management teams with accurate order processing, invoicing, and administration.

This on-site role requires excellent organisation, attention to detail, and ability to prioritise in a fast-paced environment. You’ll work cross‑functionally to ensure a high-quality customer experience and timely delivery of orders.

Qualifications

• Previous experience in a customer service, sales support, sales administration, customer relationship, or order processing role.
• Strong customer service mindset with a passion for delivering a positive experience.
• Experience processing orders and supporting account management activities.
• Understanding invoicing processes including invoices and credit notes.

Responsibilities

• Process customer orders accurately and efficiently using internal systems and databases.
• Manage end-to-end sales administration to handle requests promptly and professionally.
• Generate and process invoices, credit notes, and other sales documents.
• Support account management with administrative activities to ensure seamless service.
• Monitor and expedite orders, following up on outstanding actions and updates.
• Investigate and resolve queries relating to orders, invoicing, and service requests.
• Collaborate with internal departments to ensure smooth communication.

Skills

Customer service

Order processing

Sales support

Communication

Tools

Excel

Job description

Resonant is a global life sciences company based in Chorley, delivering clinical trial and diagnostic services. We are seeking a Sales Administrator to support our sales and account management teams with accurate order processing, invoicing, and administration.

This on-site role requires excellent organisation, attention to detail, and ability to prioritise in a fast-paced environment. You’ll work cross‑functionally to ensure a high-quality customer experience and timely delivery of orders.