Life Sciences Sales Admin — Flexible & Detail‑Oriented

Resonant Clinical Solutions; Chorley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Healthcare coverage

Bonus scheme

Pension

Flexible working

Birthday leave

Job summary

Resonant Clinical Solutions, based in Chorley, is seeking a Sales Administrator to support our sales and account management teams. You will ensure accurate processing of customer orders, invoicing, and related sales administration to deliver an exceptional customer experience.

You will coordinate between customers and internal departments, maintain records, and prioritise workloads in a fast-paced environment while striving for right-first-time delivery and data accuracy.

Qualifications

• Previous experience in a customer service, sales support, sales administration, customer relationship, or order processing role
• Strong customer service mindset with a passion for delivering a positive customer experience
• Experience processing orders, managing customer requests, or supporting account management activities
• Good understanding of invoicing processes, including invoices, credit notes, and customer billing requirements
• Strong Microsoft Excel skills and data management capabilities
• Excellent organisational and planning skills, with the ability to prioritise competing demands
• High level of accuracy and attention to detail
• Strong verbal and written communication skills
• Ability to work independently while collaborating with colleagues across multiple departments
• Ability to manage workload under pressure and respond to changing priorities with a sense of urgency

Responsibilities

• Process customer orders accurately using internal systems and databases
• Manage the end-to-end sales administration process, ensuring customer requests are handled promptly
• Generate and process invoices, credit notes, and other sales documentation in a timely manner
• Support the account management team with administrative activities to ensure seamless customer service and project delivery
• Monitor and expedite customer orders and backorders, proactively following up on outstanding actions
• Investigate and resolve customer queries relating to orders, invoicing discrepancies, and service requests
• Collaborate with internal departments to ensure smooth communication and efficient resolution of customer issues
• Produce reports and maintain accurate customer and order records within company systems
• Ensure high levels of data accuracy and attention to detail across all sales administration activities
• Build positive working relationships with customers and internal stakeholders to support an exceptional customer experience
• Prioritise workload effectively in a fast-paced environment to meet deadlines and service levels

Skills

Customer service mindset

Order processing

Invoicing

Excel

Organisational skills

Communication skills

Time management

Tools

ERP systems

CRM systems

Job description

Resonant Clinical Solutions, based in Chorley, is seeking a Sales Administrator to support our sales and account management teams. You will ensure accurate processing of customer orders, invoicing, and related sales administration to deliver an exceptional customer experience.

You will coordinate between customers and internal departments, maintain records, and prioritise workloads in a fast-paced environment while striving for right-first-time delivery and data accuracy.