Life Sciences Field Service Engineer

Futureshaper.com; Cambridgeshire and Peterborough; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Life Sciences Field Service Engineer to provide exceptional onsite customer support. In this role, you will conduct service, repair, and installation of vital products, ensuring customer satisfaction while maintaining high standards. You will be the face of the company, representing its commitment to excellence in the life sciences sector. This position offers the opportunity to travel and work closely with diverse teams, contributing to groundbreaking discoveries that improve human health. If you have a technical background and a passion for customer service, this role is a perfect fit.

Qualifications

• Minimum HNC in a relevant technical subject required.
• Good interpersonal skills and effective communication abilities.

Responsibilities

• Conduct service, repair, and installation of products.
• Ensure timely completion of paperwork and maintain accurate inventory.
• Adhere to customer-focused strategies to achieve business goals.

Skills

Interpersonal Skills

Technical Communication

Customer Service

Problem Solving

Education

HNC or equivalent in a relevant technical subject

Job description

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

We are currently seeking a Life Sciences Field Service Engineer who will be responsible for providing high quality onsite customer support and representing the face of Beckman Coulter to our customers.

This position reports to the Flow Cytometry Service Manager and is ideally located in the Bedfordshire and surrounding area.

In this role, you will be responsible for:

• Conducting service, repair, installation of products and ensuring Preventative Maintenance Inspections and modifications are completed within the specified time frames

• Adhering to customer focused strategies to achieve business goals, increase customer satisfaction, whilst positioning Service Support as a positive sales differentiator in an ever increasingly competitive market.

• Ensuring accurate and timely completion of all paperwork, debriefing and reports and maintaining accurate car inventory

The required qualifications for the job include:

• A minimum HNC (or equivalent) in a relevant technical subject

• Good interpersonal skills with the ability to communicate effectively both internally and externally at all levels

• Full Driving license required & able to travel overseas as if required

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel with occasional overnight stays supporting both local territory and other territories as required.

• Must have a valid driver’s license with an acceptable driving record

• Able to travel overseas for training purposes

It would be a plus if you also possess previous experience in:

• Previous Life Science Liquid/Acoustic Automation experience desirable

• Working within a Laboratory/Clinical environment

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.