Life-Saving 999 Call Handler & EMS Advisor

Jobsgopublic Limited; North Kesteven; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

27 days leave

NHS pension

Uniform provided

Discounts

Wellbeing & support

Peer networks

Equality & inclusion

Job summary

East Midlands Ambulance Service NHS Trust in Nottingham is seeking an Emergency Medical Advisor (999 Call Handler) to answer 999 and urgent calls, triage, provide life‑saving guidance, and dispatch help.

You will receive full training and, after 12 months, progress to Band 4 as an EMAS mentor, with access to NHS benefits including annual leave, pension, and wellbeing support.

The role is full‑time and requires shifts including nights, weekends and holidays with unsocial hour enhancements.

Qualifications

• Experience working in a fast-paced or high-pressure environment.
• Strong communication and IT skills.
• The ability to work independently and as part of a team.
• A commitment to patient safety and high-quality service delivery.

Responsibilities

• Answer 999 and urgent calls from the public and healthcare professionals.
• Assess and prioritise calls using established clinical triage systems.
• Provide essential, pre-arrival medical instructions to callers.
• Work shifts (including nights, weekends, and public holidays) as part of a 24/7 team.

Job description

East Midlands Ambulance Service NHS Trust in Nottingham is seeking an Emergency Medical Advisor (999 Call Handler) to answer 999 and urgent calls, triage, provide life‑saving guidance, and dispatch help.

You will receive full training and, after 12 months, progress to Band 4 as an EMAS mentor, with access to NHS benefits including annual leave, pension, and wellbeing support.

The role is full‑time and requires shifts including nights, weekends and holidays with unsocial hour enhancements.