999 Clinical Advisor - Paramedics/Nurses, Flexible Hours

South Central Ambulance Service NHS Foundation Trust; Bicester; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

NHS Pension Scheme

Learning & development opportunities

Flexible working where service needs

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking experienced Paramedics and Nurses to join the Integrated Contact Centre as 999 – Clinical Advisors. This role combines clinical judgement with fast-paced triage to support urgent patient care across the NHS.

You will monitor live 999 calls, provide clinical oversight, perform real-time assessments, and use decision-support software to guide onward referrals within the NHS. Training is provided as part of a multidisciplinary team.

Responsibilities

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software
• Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
• Assess incoming symptom-based calls and determine urgency and priority
• Provide evidence-based clinical advice and support onward referral within the NHS
• Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care
• Contribute to achieving national ambulance standards and local performance targets
• Participate in team meetings and work with managers to maintain strong performance
• Engage in monthly call audits and ongoing self-reflection

Job description

South Central Ambulance Service NHS Foundation Trust is seeking experienced Paramedics and Nurses to join the Integrated Contact Centre as 999 – Clinical Advisors. This role combines clinical judgement with fast-paced triage to support urgent patient care across the NHS.

You will monitor live 999 calls, provide clinical oversight, perform real-time assessments, and use decision-support software to guide onward referrals within the NHS. Training is provided as part of a multidisciplinary team.