Life & Pensions Admin – Hybrid (12–15 Month FTC)

Capita plc; Manchester; Hybrid; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Cycle to work

Pension plan

Life assurance

Maternity leave 15 weeks

Shared parental leave

Discounts & wellbeing

Job summary

Capita plc is seeking an experienced Administrator to join the Life & Pensions division on a 12–15 month fixed-term contract. You will process data, handle customer inquiries by phone, paper, and mail, and support back-office teams.

Hybrid working is available after probation, with training provided to ensure high standards of service and customer satisfaction. The role focuses on accuracy, timely responses, and maintaining records while meeting quality targets.

Qualifications

• Experience in Life & Pensions or regulated Financial Services.
• Passion for helping people.
• Confident communicator with a professional and friendly manner.
• Excellent listening skills and an ability to problem solve.
• Fast learner with an attention to detail.
• Ability to work under pressure and prioritise workload.
• Punctual and reliable.
• Excellent accuracy skills.
• Minimum GCSE Maths and English at C/Nat 5.

Responsibilities

• Process life/pensions data into in-house systems per procedures.
• Complete administration tasks within service standards.
• Refer complex problems to senior staff.
• Receive, investigate and respond to customer inquiries.
• Maintain accurate customer records.
• Communicate effectively verbally and in writing.
• Meet targets to maintain productivity and service levels.
• Manage own workload and prioritise to meet deadlines.
• Complete required quality/productivity documentation.

Skills

Customer service

Administration

Life & Pensions

Attention to detail

Communication

Problem solving

Time management

Education

GCSE Maths & English (C/Nat 5)

Job description

Capita plc is seeking an experienced Administrator to join the Life & Pensions division on a 12–15 month fixed-term contract. You will process data, handle customer inquiries by phone, paper, and mail, and support back-office teams.

Hybrid working is available after probation, with training provided to ensure high standards of service and customer satisfaction. The role focuses on accuracy, timely responses, and maintaining records while meeting quality targets.