Administrator - Life & Pensions

Capita plc; Manchester; Hybrid; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Cycle to work

Pension plan

Life assurance

Maternity leave 15 weeks

Shared parental leave

Discounts & wellbeing

Job summary

Capita plc is seeking an experienced Administrator to join the Life & Pensions division on a 12–15 month fixed-term contract. You will process data, handle customer inquiries by phone, paper, and mail, and support back-office teams.

Hybrid working is available after probation, with training provided to ensure high standards of service and customer satisfaction. The role focuses on accuracy, timely responses, and maintaining records while meeting quality targets.

Qualifications

• Experience in Life & Pensions or regulated Financial Services.
• Passion for helping people.
• Confident communicator with a professional and friendly manner.
• Excellent listening skills and an ability to problem solve.
• Fast learner with an attention to detail.
• Ability to work under pressure and prioritise workload.
• Punctual and reliable.
• Excellent accuracy skills.
• Minimum GCSE Maths and English at C/Nat 5.

Responsibilities

• Process life/pensions data into in-house systems per procedures.
• Complete administration tasks within service standards.
• Refer complex problems to senior staff.
• Receive, investigate and respond to customer inquiries.
• Maintain accurate customer records.
• Communicate effectively verbally and in writing.
• Meet targets to maintain productivity and service levels.
• Manage own workload and prioritise to meet deadlines.
• Complete required quality/productivity documentation.

Skills

Customer service

Administration

Life & Pensions

Attention to detail

Communication

Problem solving

Time management

Education

GCSE Maths & English (C/Nat 5)

Job description

Capita is looking for an experienced Administrator to work within our regulated Financial Services division on a key Life & Pensions client.

Note that this role will be offered on a Fixed Term Contract basis, likely to be 12-15 months.

The role will involve processing and entering phone/paper enquiries related data into the computer, handling customer service inquiries and problems via phone, paper, and mail. You will be required to be flexible to work across all back-office teams if support is required. Full training will be provided.

Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.

Salary: 25,545.00

Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 5pm (typically 8-4 or 9-5).

Location: Office based on Oxford Road, Manchester City Centre. Hybrid working contract. Homeworking days will be available upon successful probation.

Capita is an equal opportunity and disability confident employer.

What will you deliver?

• Processing calculations and life/pensions related data to in house systems and in line with documented procedures.
• Complete administration tasks within service standards
• Refer complex problems to senior staff.
• Receiving, investigating, and responding to all customer inquiries.
• Ensure customer records are accurately maintained.
• Communicate effectively both verbally and in writing.
• Achieve targets to maintain productivity, quality, and contractual service level agreements.
• Manage own workload effectively and prioritise accordingly to meet targets.
• Accurately complete any quality/productivity documentation required.

What are we looking for?

• Previous experience in the Life & Pensions or regulated Financial Services sector, ideally in a customer service role or administration role.
• A genuine passion for helping people.
• Confident communicator with a professional and friendly manner.
• Excellent listening skills and an ability to problem solve.
• A fast learner with an attention to detail.
• The ability to work under pressure and prioritise workload.
• Someone who is punctual and reliable.
• Excellent accuracy skills.
• Minimum Grade Standard Grade GCSE Grade C/ Nat 5 Grade 4 in Maths and English.

What can we offer you?

In this role, you will be given fantastic training and development for your career in financial services. You will also be given the following:

• A starting salary of 25,545.00
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• You'll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Regulated Services

At Regulated Services, we're transforming the world of life and pensions, and mortgage services. We're delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services.

Equal Opportunities

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email [e-mail] or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .