Life & Pension Support Advisor

Wipro Technologies; Shrewsbury; On-site; GBP 23,000 - 30,000; Full time

Job summary

Wipro is seeking a Customer Service Advisor in Telford to deliver high-quality service across life and pension policies. You will handle inbound and outbound calls, emails, and written requests, aiming to resolve issues on first contact and tailor your approach to customer needs.

You will build relationships by understanding intermediary needs while ensuring security checks are performed and issues are addressed promptly. The role emphasizes accuracy, proactive problem solving, and teamwork.

Qualifications

• Experience in customer services or financial services.
• Ability to handle inbound and outbound calls, emails, and written requests.
• Strong organisational skills and attention to detail.

Responsibilities

• Provide award-winning customer support and handle customer queries.
• Ensure accuracy and accountability in fast-paced environment.
• Work as part of a team to maximise results.
• Develop knowledge of the financial services industry.
• Identify issues and take corrective action to ensure best outcomes.

Skills

Customer service

Contact centre experience

Financial services knowledge

Computer literacy

Attention to detail

Job description

Wipro is seeking a Customer Service Advisor in Telford to deliver high-quality service across life and pension policies. You will handle inbound and outbound calls, emails, and written requests, aiming to resolve issues on first contact and tailor your approach to customer needs.

You will build relationships by understanding intermediary needs while ensuring security checks are performed and issues are addressed promptly. The role emphasizes accuracy, proactive problem solving, and teamwork.