Life Family Hub Assistant

Buckinghamshire Council; Aylesbury; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discounts

Costco membership

Gym membership

Arriva travel discounts

Job summary

Buckinghamshire Council is recruiting a BSiL Family Hub Assistant to be the welcoming first point of contact at the Family Hub. You will provide information, admin support and practical help to ensure smooth day-to-day running, helping families access services and support on site.

The role involves greeting visitors, handling enquiries, signposting to services, and assisting with events and records. A safeguarding-aware, customer-focused team player is needed.

Qualifications

• Experience in customer-facing roles.
• Excellent communication and interpersonal skills.
• Ability to work in a team to meet service standards and deadlines.
• Strong customer service and enquiry-handling abilities.
• Good literacy and numeracy skills.
• Ability to use initiative, stay organised and manage competing priorities.
• Understanding safeguarding of children, young people and vulnerable adults.
• Commitment to delivering inclusive, high-quality services to local communities.

Responsibilities

• Greet visitors, sign-in, provide information and assistance.
• Respond to telephone, email and face-to-face enquiries.
• Signpost families to relevant services and community support.
• Support safe, secure and effective operation of the Family Hub environment.
• Assist with room bookings, meetings, events and admin tasks.
• Maintain accurate records and handle routine financial transactions where required.
• Liaise with contractors, facilities teams and partner organisations.
• Support volunteers and help with promotional activities and community events.
• Act as a key holder and support opening/closing procedures.
• Maintain safeguarding awareness and escalate concerns appropriately.

Skills

Customer-facing experience

Strong communication

Teamwork

Customer service skills

Literacy and numeracy

Organisational skills

Safeguarding awareness

Inclusive service commitment

Job description

Are you passionate about supporting children, young people and families? Do you enjoy working in a busy, customer-focused environment where no two days are the same? We have an exciting opportunity for a BSiL Family Hub Assistant to join our Family Hub Service. As the first point of contact within the hub, you will play a key role in creating a welcoming, inclusive and supportive environment for families, partners and any site visitors. Working as part of a friendly team, you will provide information, administrative support and practical assistance to help ensure the smooth day-to-day running of the Family Hub while helping local families access the services and support they need., As a Family Hub Assistant, you will be responsible for ensuring visitors receive a warm welcome and can easily access the information, services and support available through the Family Hub.,

• Greeting visitors, managing sign-in processes and providing information and assistance.
• Responding to telephone, email and face-to-face enquiries.
• Signposting children, young people and families to relevant services and community support.
• Supporting the safe, secure and effective operation of the Family Hub environment.
• Assisting with room bookings, meetings, events and administrative tasks.
• Maintaining accurate records and handling routine financial transactions where required.
• Liaising with contractors, facilities teams, and partner organisations.
• Supporting volunteers and helping with promotional activities and community events.
• Acting as a key holder and supporting opening and closing procedures.
• Maintaining safeguarding awareness and escalating concerns appropriately. This is a fixed-location role based at the Family Hub, providing direct support to families, visitors, and colleagues on site.

Fixed As a 'fixed' worker, you'll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you'll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

Ensuring that children and young people in Buckinghamshire reach their potential is a primary focus within our Education service. It's essential that we provide inclusive and life-long learning opportunities for all of our young people - so we look to raise standards, attainment and aspirations in a number of ways. Our key priorities include: improving the quality and timeliness of Education, Health and Care Plans and the support families of children with SEND receive; reducing the number of exclusions both permanent and fixed term; and providing the children of Buckinghamshire with the highest quality education possible. We aim to provide the right support, at the right time for families requiring non-statutory intervention, and provide sufficient, high quality early years and school places for children in Buckinghamshire. Despite Buckinghamshire having a higher percentage of good or outstanding Early Years providers and schools than national averages, we are not complacent. We are keen to strengthen the services we deliver to provide the children of Buckinghamshire the highest quality education possible.

The successful applicant will be able to demonstrate:

• Experience working in a customer-facing environment.
• Strong communication and interpersonal skills with the ability to engage positively with a wide range of people.
• Experience working effectively as part of a team to meet service standards and deadlines.
• Good customer service skills and experience handling enquiries and resolving issues.
• Good literacy and numeracy skills.
• The ability to use initiative, remain organised and manage competing priorities.
• An understanding of the importance of safeguarding children, young people and vulnerable adults.
• A commitment to delivering inclusive, high-quality services to local communities.

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation. From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it's important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments. We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions
• All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020 and 2023).

For further information on filtering please refer to Nacro guidance and the guidance published by the Ministry of Justice (see, in particular, the section titled 'Exceptions Order').

Hard work and success deserves recognition. That's why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements.

• We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme.
• In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.