Team Administrator – Family Time Service

Buckinghamshire Council; High Wycombe; On-site; GBP 21,000 - 26,000; Full time

Job summary

Buckinghamshire Council seeks a proactive Team Administrator for the Family Time Service in High Wycombe. You will handle front desk duties, answer enquiries, and manage bookings, contributing to a safe and supportive environment for children and families.

Working within a busy team, you will keep records accurate, process financial transactions where required, and provide reliable administrative support to ensure smooth service delivery and excellent customer care.

Qualifications

• GCSE / NVQ2 standard or equivalent is required.
• The role is customer-facing and requires accuracy and courteous service.
• Strong administrative and organisational skills are essential.

Responsibilities

• Welcome visitors and respond to enquiries, directing them as needed.
• Coordinate bookings and maintain records with attention to detail.
• Provide support across meetings, including minute-taking and action tracking.

Skills

Customer service

Administrative skills

Microsoft Office

Organisational skills

Education

GCSE / NVQ2 standard or equivalent

Tools

Microsoft Office

Job description

Team Administrator – Family Time Service

Location: High Wycombe

Family Time is a vital service that helps children maintain and develop meaningful relationships with their families. Our team provides a safe, welcoming and supportive environment where children and their birth relatives can spend time together. Behind every successful family time session is a dedicated team, and we're looking for someone who wants to play an important part in making that happen.

As our Team Administrator, you'll be at the heart of the service, helping to keep everything running smoothly. From welcoming visitors and responding to enquiries to coordinating bookings and maintaining records, your work will directly support the delivery of a service that makes a real difference to children and families.

This is an excellent opportunity for someone who enjoys working in a busy environment, has strong administrative skills and is committed to delivering high-quality customer service

Buckinghamshire Council is a relatively neworganisation that combines the strengths and expertiseof the previousfive councils in the countytocreate positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to providestronger representation for Buckinghamshire, both locally and nationally.

Buckinghamshire is an ambitious, rapidly growing county, and our economy is one of the strongest in the country. It is an area of outstanding natural beauty and ranks as one of the top rural areas to live in the UK and yet it is incredibly well connected– only an hour from London on the train. The county has a rich history and heritage and is the birthplace of the international Paralympic movement.

We are looking for motivated, ambitious and inspiring people to join us on our journey. You will be entitled to a range of different benefits to make sure you are happy both at work and at home.

About the role

To provide an effective and efficient administrative support role within the Family Time Service.

To work proactively within the team making sure service users are responded to appropriately and all administrative tasks are completed in an accurate and timely way.

Responsibilities:

• Communicate effectively with internal and external customers, promoting a positive image of the Council. Take clear and accurate messages / bookings. Resolve problems efficiently, within scope of role, escalating to line manager as required.
• Administrative tasks such as photocopying, shredding, enveloping, franking etc are completed to required standards and productivity.
• Schedule / arrange meetings and events as required.
• Provide support to others during / after meetings, e.g., taking minutes and chasing actions.
• Act as a Cost Centre Administrator accurately completing financial transactions such as raising and payment of purchase orders, limit orders, invoices, recharges and journal transactions, using the SAP financial system. Ensure equipment and materials are available to colleagues when required and stock records are correctly maintained. Income is recorded and reconciled accurately.
• Upload reports to Content Server.
• Process claims and expenses for casual staff.
• Manage reception duties and act as first point of contact for visitors.

For a full list of responsibilities please see attached job description

Fixed

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

About you

You will be educated to GCSE / NVQ2 standard or equivalent.

The role is customer-facing, and the post holder is required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

You will

• Enjoy working with people and providing excellent customer service.
• Be highly organised with strong administrative skills.
• Have a keen eye for detail and be confident managing a varied workload.
• Be comfortable using Microsoft Office and other IT systems.
• Thrive as part of a supportive and busy team.

For a full list of requirements, please see attached personal specification.

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Interview date: TBC

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions
• All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020 and 2023).

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Buckinghamshire is a successful, growing place with fantastic natural assets, a highly productive economy and many resourceful and thriving communities. However, we are far from complacent and our new and ambitious unitary authority is well placed to tackle the challenges associated with growth, an aging population, climate change and inequalities in both opportunities and outcomes – particularly for our children and young people.

Children’s Services is on an improvement journey and as our very recent Ofsted report shows, we have continued to improve despite the pressures of the pandemic and have built solid foundations for future success. Relationships with partners are strong and our collective response to the pandemic has strengthened and deepened our work together.

We have a big, ambitious agenda for Buckinghamshire, and our teams work collaboratively and at pace to make a positive difference to the lives of children and young people across the county.

We are looking for talented and driven individuals to help us achieve the best outcomes for our children, young people and families in Buckinghamshire. Our key priorities include continuing to protect vulnerable children and young people from harm, whilst sustaining an environment where social work practice can thrive. Through our vital work with our partners, including The Buckinghamshire Safeguarding Childrens Partnership, we continue to improve our collective response to children and young people who have been exposed to domestic abuse, exploitation, substance misuse and mental health issues.

No matter what role you take on in our Children’s services, you will be part of a team who is dedicated to supporting children and their families to achieve their full potential.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.