Licensing Technical Support Officer

Oldham; Greater Manchester; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension scheme

Discounted gym membership

Job summary

Oldham Council is seeking a Licensing Technical Support Officer to join the Public Protection Licensing Team. You will provide technical and administrative support across licensing functions, helping applications to be processed efficiently and accurately in line with legislation and council policies.

You will be a key contact for customers, offering advice through telephone, email, correspondence and face-to-face interactions, while ensuring records, payments and data handling meet standards

Qualifications

• Experience in a busy administrative role with general office systems and procedures.
• Proven ability to deliver excellent customer service to members of the public and partner agencies.
• Strong communication, organisational and workload management skills under pressure.
• Ability to handle personal information securely and confidentially.

Responsibilities

• Receive, scrutinise and process a wide range of licensing applications with compliance checks.
• Provide tailored advice and support to applicants via phone, email, and face-to-face contact.
• Maintain accurate licensing records, registers and databases securely.
• Manage workloads to meet statutory timescales and adapt to changing demands.
• Liaise with the public, elected members and partner agencies.

Skills

Administrative experience

Customer service

Communication

Data protection awareness

Tools

Office systems

Job description

Environment

Public Protection (Licensing)

Licensing Technical Support Officer

Ref: 001808

Contract: Permanent

Salary: £27,724 to £29,070 per annum (Grade 3)

Hours: 36.66 per week

Location: Sir Robert Peacock House, Vulcan Street, Oldham, OL1 4LA

Closing Date: Sunday 8th November 2026

Interview Date: TBC

Role Overview

Are you looking for a varied and rewarding role where no two days are the same? We are looking for a motivated and customer-focused Licensing Technical Support Officer to join our Licensing Team within Public Protection.

In this role, you will provide technical and administrative support across a wide range of licensing functions, helping to ensure applications are processed efficiently, accurately and in line with legislation and council policies. You will be a key point of contact for customers, providing advice and guidance to applicants through a variety of channels including telephone, email, correspondence and face-to-face interactions.

Working in a busy and fast-paced environment, you will scrutinise licence applications, maintain accurate records, process payments, manage sensitive information and support the delivery of high-quality licensing services. The role requires excellent organisational skills, attention to detail and the ability to manage competing priorities whilst meeting statutory deadlines.

You will work closely with colleagues across the council and with external partners, including Greater Manchester Police, Greater Manchester Fire and Rescue Service, elected members and members of the public.

This is an excellent opportunity for someone with strong administration and customer service experience who enjoys problem-solving, working with people and making a positive contribution to public services. In return, you'll be part of a supportive team committed to delivering high-quality services for residents, businesses and visitors across the borough.

Key Responsibilities

• Receive, scrutinise and process a wide range of licensing applications, ensuring compliance with legislation, policies and procedures.
• Provide tailored advice, guidance and support to applicants and customers via telephone, email, correspondence and face-to-face contact.
• Maintain accurate licensing records, registers and databases, ensuring information is recorded efficiently and securely.
• Manage workloads effectively to meet statutory timescales whilst adapting to changing service demands.
• Liaise with a range of stakeholders including members of the public, elected members and partner agencies.

Key Requirements

• Experience of working in a busy administrative role with knowledge of general office systems and procedures.
• Experience of delivering excellent customer service and working with members of the public and partner agencies.
• Excellent communication, organisational and workload management skills, with the ability to work under pressure and meet deadlines.
• Ability to remain calm and professional when dealing with challenging or confrontational situations.
• Understanding of data protection and the importance of handling personal information securely and confidentially.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

Unfortunately, at this time we are not able to offer sponsorship.

About Us

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

Our Values and Behaviours

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Our Benefits Package

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years’ service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups

Inclusive Recruitment

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

Unfortunately, at this time we are not able to offer sponsorship.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

If you’re an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces, or you’ve participated in the GM Elevate Programme, and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and Privacy

For details of how we use your data please see our Privacy Notice.

Important Information

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

Right to Work in the UK from 1st July 2021.doc