Licensing Technical Support Lead

Oldham; Lees; On-site; GBP 36,000 - 39,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension scheme

Discounted gym membership

Job summary

Oldham Council is seeking a Licensing Technical Support Team Lead to drive delivery of licensing services across the borough. You will lead a dedicated team, provide expert guidance on licensing legislation, and work with the Licensing Manager to improve processes.

The role requires extensive licensing administration experience, strong people leadership and excellent communication with residents, businesses and partner agencies.

Qualifications

• Extensive experience in licensing administration across multiple licensing functions.
• Experience in mentoring or supporting team members.
• Strong organisational and communication skills with stakeholders.

Responsibilities

• Lead, supervise and support the Licensing Technical Support Team, ensuring an efficient and effective service is delivered.
• Coordinate and oversee licensing applications, ensuring statutory and service timescales are met.
• Provide expert advice on licensing legislation, policies and procedures.
• Manage team performance including recruitment, appraisals, one-to-ones, attendance management and professional development.
• Support service improvement initiatives with the Licensing Manager to enhance processes and working practices.

Skills

Licensing administration

Team mentoring

Organisational skills

Communication skills

Job description

Environment

Public Protection (Licensing)

Licensing Technical Support Team Lead

Ref: 001805

Contract: Permanent

Salary: £35,570 to £39,481 per annum (Grade 6)

Hours: 36.66 per week

Location: Sir Robert Peacock House, Vulcan Street, Oldham, OL1 4LA

Closing Date: Sunday 8th November 2026

Interview Date: TBC

Role Overview

Are you an experienced professional with a passion for leading teams and delivering excellent customer service? We are looking for a Licensing Technical Support Lead to join our Licensing Service and play a key role in ensuring the efficient delivery of licensing functions across the borough.

This is an exciting opportunity to lead a dedicated Technical Support Team, overseeing the administration of a wide range of licensing applications while ensuring compliance with statutory requirements and service standards. Working closely with the Licensing Manager, you will help drive continuous improvement, support service delivery, and promote excellent outcomes for residents, businesses and partners.

As a people-focused leader, you will provide day-to-day supervision, training and support to team members, helping them develop their skills and achieve high performance. You will also work collaboratively with a broad range of stakeholders, including members of the public, elected members and partner agencies, providing expert guidance on licensing legislation, policies and procedures.

We are looking for someone who thrives in a busy environment, can manage competing priorities, and has the confidence to lead through change. In return, you’ll have the opportunity to make a meaningful contribution to an essential frontline service while developing your professional and leadership skills within a supportive team.

At Oldham Council, we are proud, ambitious and together. If you share our commitment to delivering high-quality services for our residents and communities, we’d love to hear from you.

Key Responsibilities

• Lead, supervise and support the Licensing Technical Support Team, ensuring an efficient and effective service is delivered.
• Coordinate and oversee licensing applications, ensuring statutory and service timescales are met.
• Provide expert advice and guidance on licensing legislation, policies and procedures to colleagues, applicants and stakeholders.
• Manage team performance, including recruitment, appraisals, one-to-ones, attendance management and professional development.
• Support service improvement initiatives and work with the Licensing Manager to enhance processes and working practices.

Key Requirements

• Extensive experience working within licensing administration across a range of licensing functions.
• Experience of managing, supporting or mentoring team members and helping them achieve their objectives.
• Strong organisational and communication skills, with the ability to prioritise workloads, meet deadlines and work effectively with a wide range of stakeholders.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

Unfortunately, at this time we are not able to offer sponsorship.

About Us

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

Our Values and Behaviours

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page.

Our Benefits Package

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years’ service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups

Inclusive Recruitment

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

Unfortunately, at this time we are not able to offer sponsorship.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

If you’re an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces, or you’ve participated in the GM Elevate Programme, and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and Privacy

For details of how we use your data please see our Privacy Notice.

Important Information

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

Right to Work in the UK from 1st July 2021.doc

Supporting Documents

Right To Work

Job Description and Person Specification