Apprentice Licensing Technical Support Officer

Oldham; Greater Manchester; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension

Staff discounts

Cycle to Work

Job summary

Oldham Council is offering an Apprenticeship Licensing Technical Support Officer role in Oldham. You will gain hands-on experience while undertaking a Level 3 Business Administration Apprenticeship and licensing qualifications, supporting a busy Licensing Team with applications, records, and customer guidance.

You’ll develop practical skills in customer service and regulatory processes within a professional team, with progression upon successful completion of the apprenticeship.

Qualifications

• Strong customer service and communication skills.
• Organised data entry and records management.
• Willingness to learn licensing rules and regulations.

Responsibilities

• Assist with processing licensing applications and documents.
• Provide guidance to applicants by phone, email, and in person.
• Maintain accurate records in licensing databases and systems.
• Support completion of Level 3 Business Administration Apprenticeship.
• Develop knowledge of licensing legislation and council policies.

Skills

Customer service

Administration

Communication

Regulatory knowledge

Tools

Licensing databases

Job description

Environment

Public Protection (Licensing)

Apprentice Licensing Technical Support Officer

Ref: 001806

Contract Type: Permanent

Salary: £26,847 per annum (Grade 2) £27,724 to £29,070 per annum (Grade 3) upon qualification

Hours: 36.66 per week

Location: Sir Robert Peacock House, Vulcan Street, Oldham, OL1 4LA

Closing Date: Sunday 8th November 2026

Interview Date: TBC

Role Overview

Looking to start your career in a rewarding role that makes a real difference to local communities? Oldham Council is seeking a motivated and enthusiastic Licensing Technical Support Officer Apprentice to join our busy Licensing Team.

This is an exciting opportunity to gain valuable experience whilst undertaking a Level 3 Business Administration Apprenticeship, alongside specialist licensing qualifications and training. You'll develop practical skills in customer service, administration, investigation, and regulatory processes, working within a professional team responsible for a wide range of licensing functions that help protect the public and support local businesses.

As part of the role, you'll provide support across a broad range of licensing activities, assisting and processing applications, maintaining accurate records, responding to customer enquiries, and providing advice and guidance to applicants. You'll gain experience working with licensing legislation, council policies, and various computer systems while developing your knowledge and confidence in a customer-focused environment.

We are looking for someone with excellent communication skills, a positive attitude, and a willingness to learn. In return, we'll provide comprehensive training, ongoing support, and the opportunity to develop a rewarding career within local government. Upon successful completion of the apprenticeship and required training, you'll progress to the Grade 3 Licensing Technical Support Officer role.

At Oldham Council, we're proud of our values of being Proud, Ambitious and Together, and we're committed to developing talented individuals who share our passion for delivering excellent services to residents and businesses.

Key Responsibilities

• Assist with the receipt, checking and processing of licensing applications across a range of licensing functions.
• Provide advice, guidance and support to applicants by telephone, email, letter and face-to-face.
• Maintain accurate records and update licensing databases, registers and systems.
• Assist with the scrutiny of supporting documentation and ensure applications meet required standards.
• Undertake and successfully complete the Level 3 Business Administration Apprenticeship and associated licensing qualifications.

Key Requirements

• Ability to communicate effectively with a wide range of people, both verbally and in writing.
• Ability to prioritise workloads, work to deadlines and adapt quickly to changing demands.
• Ability to remain calm and professional when dealing with challenging situations.
• Sufficient literacy and numeracy skills to undertake the duties of the role.
• Willingness to undertake and successfully complete the required apprenticeship and professional licensing qualifications.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the 'About You' or 'Supporting Statement' section of your application.

Unfortunately, at this time we are not able to offer sponsorship.

About Us

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We've identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We're looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and Oldham Plan for further information

Our Values and Behaviours

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are 'Proud, Ambitious, and Together', and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Our Benefits Package

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years' service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups

Inclusive Recruitment

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

Unfortunately, at this time we are not able to offer sponsorship.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the 'About You' or 'Supporting Statement' section of your application.

If you're an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces, or you've participated in the GM Elevate Programme, and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and Privacy

For details of how we use your data please see our Privacy Notice

Important Information

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

Right to Work in the UK from 1st July 2021.doc