Licensing Technical Assistant

WMJobs; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 30,000; Full time

Job summary

An exciting opportunity has arisen for a Licensing Technical Assistant at WMJobs in Solihull. This role involves supporting a busy Licensing Team in providing first-class licensing services across various regimes. You will engage with diverse customers, ensuring safety and compliance, while receiving full training and support to develop your regulatory skills. Flexible working options and a friendly environment are offered.

Benefits

Flexible working options

Generous annual leave entitlements

Employee Assistance Programme

Family and carer friendly policies

Access to the Local Government Pension Scheme

Staff discounts and subsidised travel passes

Qualifications

• GCSEs in Maths and English or equivalent qualifications.
• Strong communication skills to respond to diverse customer needs.
• Understanding of regulatory legislation relevant to licensing.

Responsibilities

• Provide advice and guidance to licensing customers.
• Process applications and support visits to customers.
• Assist with implementing a new ICT system.

Skills

Effective verbal communication

Effective written communication

Numeracy

ICT knowledge

Ability to prioritize tasks

Education

4 GCSEs grades A-C or equivalent

Job description

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Solihull Metropolitan Borough Council,

We have a fantastic opportunity for a Licensing Technical Assistant to join our busy Licensing Team in Regulatory Services on a 2-year fixed term contract.

Keeping people safe is at the heart of everything we do, and you will be given the unique opportunity to work across our socially and economically diverse Borough, helping us to develop and deliver a first-class service across the full range of licensing regimes, including taxis, Licensing Act 2003, Gambling Act 2005, animal licensing and street trading.

We're a busy team where no two days are the same. With a variety of tasks and working with customers from a range of different backgrounds, you will never be bored! You will provide advice and guidance, serving customers, supporting with visits, processing applications and gathering information whilst following a regulatory framework.

Join us on our digital journey, and you will support the ongoing implementation and development of a new ICT system as we look to enable greater levels of customer self-serve to achieve better outcomes for people and businesses.

You will have:

• 4 GCSEs grades A-C (4-9) (including Maths and English) or equivalent qualifications or the ability to demonstrate an equivalent level of numeracy and literacy skills.
• Effective verbal and written communication skills, able to respond appropriately to customers with different needs.
• Understand the importance of legislation that underpins the work of a regulatory service.
• A good working knowledge of ICT.
• The ability to balance competing demands and prioritise tasks, working to deadlines in a busy environment.
  
  
  

In return we offer you full training and support to fulfil the role requirements, as well as the opportunity to work with internal and external partners to maximise knowledge and develop regulatory skills.

We can also offer you:

• A friendly, supportive and inclusive working environment.
• A range of flexible working options including a flex-time scheme and some hybrid working, as appropriate.
• Generous annual leave entitlements with the opportunity to purchase up to 10 days additional leave per year.
• A flexitime scheme with up to 24 days per year.
• Access to our Employee Assistance Programme – a 24-hour independent, free and confidential advice and support service.
• Family and carer friendly policies.
• Access to the Local Government Pension Scheme.
• Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme.
  
  
  

If this sounds like the role for you, then please apply by clicking the link below. Your application should be in your own words and reflect your own personal experiences.

If you have a specific question or require further information regarding this post, please contact Annie Bettison, Licensing Team Leader on 07769 886442 or email [e-mail].

Interviews will take place on Tuesday, 15 July 2025.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council is proud to be Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

Attached documents

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