Licensing Support Specialist – Customer Service

ofcom; Warrington; On-site; GBP 24,000 - 29,000; Full time

Job summary

Ofcom in Warrington invites applications for an Associate, Fixed Term position within the Spectrum Licensing team to support a responsive licensing experience for customers and stakeholders. You will process licence applications, respond to queries via email, live chat, and social media, and work with internal teams to ensure compliant, timely decisions.

The role emphasises strong communication, ability to handle multiple systems, and understanding regulatory requirements.

Qualifications

• Experience with multiple computer-based applications and systems.
• Clear written and verbal communication for diverse audiences.
• Understanding regulatory requirements relevant to licensing.

Responsibilities

• Provide professional customer service on the helpdesk and via email, live chat, post and social media.
• Process licence applications accurately and within KPI targets.
• Collaborate with internal stakeholders to improve end-to-end licensing journeys.
• Utilise multiple computer-based systems to manage Spectrum Licences and attend meetings when required.

Skills

Communication skills

Computer systems

Regulatory understanding

Education

English and Maths GCSE or equivalent

Tools

Salesforce

Workday

Spectra

Job description

Ofcom in Warrington invites applications for an Associate, Fixed Term position within the Spectrum Licensing team to support a responsive licensing experience for customers and stakeholders. You will process licence applications, respond to queries via email, live chat, and social media, and work with internal teams to ensure compliant, timely decisions.

The role emphasises strong communication, ability to handle multiple systems, and understanding regulatory requirements.