Licensing Applications Lead — Compliance & Ops (WFA)

Kamma; Greater London; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

25 days holiday

2 charity days

20 days Work from Anywhere

Pension and health insurance

Job summary

Kamma is hiring a Licensing Applications Service Manager to own how our licensing service is delivered, from invoicing through to licence issuance and upload into KammaSuite.

You will lead Licensing Applications Administrators, ensure accuracy and compliance, and drive the service as we scale. The role requires strong licensing knowledge, process design chops, and excellent stakeholder management.

Qualifications

• At least 3–4 years leading a team in operations, compliance or high‑volume admin with strong targets.
• Exceptional attention to detail and quality control.
• Strong knowledge of property licensing and local authority processes or ability to learn quickly.
• Excellent relationship skills with colleagues, customers and council officers; boundary management.
• Experience designing or improving processes and workflows.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities independently with shifting priorities.
• Comfortable working with ambiguity as the service scales.

Responsibilities

• Own end‑to‑end delivery of every licence application from invoicing to licence issuance and upload to the KammaSuite.
• Coach, develop and manage Licensing Applications Administrators; run short daily/weekly check‑ins.
• Ensure GDPR compliant submissions through rigorous audit processes to protect customers and Kamma.
• Own team KPIs and ensure targets are met; intervene early if needed.
• Keep knowledge base current on how licensing requirements vary by council.
• Handle complex or escalated cases with direct liaison to council officers.
• Help refine the service by spotting efficiencies and coordinating with the Licensing Product Manager.
• Balance hands‑on work with governance through audits, KPI tracking and leadership.

Skills

Team leadership

Attention to detail

Licensing knowledge

Relationship management

Process design

Communication

Prioritisation

Adaptability

Google Workspace

Tools

Google Workspace

Job description

Kamma is hiring a Licensing Applications Service Manager to own how our licensing service is delivered, from invoicing through to licence issuance and upload into KammaSuite.

You will lead Licensing Applications Administrators, ensure accuracy and compliance, and drive the service as we scale. The role requires strong licensing knowledge, process design chops, and excellent stakeholder management.