Library Team Assistant

Hampshire County Council; Gosport; On-site; GBP 13,000 - 15,000; Full time

Job summary

An established industry player is seeking enthusiastic Library Team Assistants to join their busy teams. In this innovative role, you will provide excellent customer service, plan engaging activities for all ages, and support community initiatives. Your efforts will help create a welcoming environment and promote literacy and community support. If you are passionate about making a positive impact and enjoy working with diverse groups, this opportunity is perfect for you. Join a team dedicated to enhancing community outcomes and fostering a love for reading and learning.

Qualifications

• Excellent interpersonal and customer service skills are essential.
• Good IT skills and the ability to use initiative are required.

Responsibilities

• Provide a welcoming environment and support community hub activities.
• Plan and deliver engaging activities for children and adults.
• Encourage exploration of resources and support customers with IT facilities.

Skills

Interpersonal Skills

Customer Service

IT Skills

Initiative

Education

Good General Education

Job description

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Library Team Assistant

Job Reference: HCC621060

Salary Range: £24,405 - £25,430 pro-rata, per annum (actual salary £13,522 - £14,090 per annum)

Work Location: Gosport Discovery Centre

Contract Type: Permanent

Closing Date: 13 May 2025

Assessment Day: 21 May 2025

The Role:

Do you enjoy working as part of a busy team, meeting and helping people of all ages and providing excellent customer service? Hampshire’s Libraries need enthusiastic and innovative Library Team Assistants to join our busy and flexible teams.

Your role will be to provide a welcoming environment for all and support the community hub concept in our libraries. You will plan and deliver engaging activities for children such as Rhymetime and Storytime, as well as activities for adults. You will work with partners and signpost customers when needed.

You will ensure an excellent customer experience by using effective communication skills to encourage exploration of our resources, including books, apps for eMagazines and eBooks, and participation in promotions, courses, and events. You will also support customers with IT facilities, manage stock, and handle general administration.

Applicants should have a good general education, excellent interpersonal and customer service skills, and good IT skills. The ability to use initiative is essential.

You will be required to travel between libraries or work at nearby libraries regularly, with specific travel requirements discussed at interview. A full induction and training will be provided.

If you want to work in an innovative, customer-focused role aimed at improving community outcomes, this could be the role for you. Recent initiatives include Ukraine connection support, bereavement support, and early years literacy support.

Applicants are asked to explain how they meet the role requirements, highlighting transferable skills, experience, and behaviors linked to the Job Description and Person Specification.

This post is subject to a Criminal Records Check. References will be requested prior to interview in accordance with safer recruitment practices for Children’s Services.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people, and adults. All employees, workers, and volunteers are expected to share this commitment. Recruitment practices will reflect this.

To promote equality, no unnecessary conditions or requirements will be applied that could disproportionately affect any group. All sections of the population will have equal access to jobs. No one will receive less favourable treatment based on age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity, unless a Genuine Occupational Requirement applies.

We are a Disability Confident Employer, committed to inclusive and accessible recruitment and selection processes.