Wendover Library Resources Officer

South Buckinghamshire; Wendover; On-site; GBP 27,000 - 28,000; Part time

Benefits offered by this job

Employee Assistance Programme

Generous Pension Scheme

Discounts via Costco

Travel discounts with Arriva

Job summary

Buckinghamshire Council's Libraries in Wendover are seeking a passionate Library Resources Officer to join Wendover Library on a part-time basis. 17.5 hours per week with a pattern including Monday, Tuesday afternoon, Thursday and Friday afternoons, plus alternating Saturdays.

You will deliver friendly customer service, open/close the library, manage stock and support volunteers, building partnerships to develop the library as a community hub and promoting Library Flex services.

Qualifications

• Experience in delivering high-quality customer service in a public-facing environment.
• Ability to work as part of a team and supervise volunteers or staff where required.
• Ability to promote digital services and support users with technology.

Responsibilities

• Directly deliver library services to customers and resolve complex enquiries escalated by volunteers.
• Open and close the library, ensuring the building is in good order and health and safety checks are carried out.
• Develop the library as a community hub through partnerships and events, focusing on cultural participation and wellbeing.
• Support in marketing Library Flex and train library users in its usage, including site inductions.
• Supervise volunteers and trustees, maintain stock and assist with service delivery across locations as needed.

Job description

Location: Wendover

Overview

Buckinghamshire Libraries are looking for a passionate Library Resources Officer to join our friendly team in Wendover Library. If you're someone who values exceptional customer service and loves connecting people with resources that inspire and enrich their lives, we'd love to hear from you!

Salary: £26,994 - £28,253 per annum based on full-time hours (salary will be pro-rata for part time hours)

Hours: 17.5 hours per week

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

Buckinghamshire Libraries are responsible for delivering a modern library service through 29 libraries to communities throughout the county, using a mixed model of staffed, volunteer-supported and volunteer-led community libraries.

We are currently in the process of launching Library Flex, an enhanced out-of-hours service which will allow library users self-service access to facilities in 8 of our county libraries in addition to a regular staffed service.

About the role

This is a customer-facing role which will require you to be present at a specific site location each day.

You’ll work in a team with shared goals and ambitions, with a focus on customer service and building partnerships with local organisations and community groups. We’re always exploring ways to enhance our offer, and we’re looking for someone who is comfortable sharing ideas, highlighting ways that we can work creatively, and who has a keen interest in delivering the key priorities for the library service.

This role is part of the Aylesbury Area, and will be based at Wendover Community library. There may be occasional work in other libraries as part of the area, so applicants must be willing and able to work at multiple locations.

This is a part-time role of 17.5 hours per week. The working pattern is as follows:

• Mondays X
• Tuesdays 12:30 -18:00
• Wednesdays X
• Thursdays 12:30 - 17:00
• Fridays 12:30 - 17:00
• Saturdays Alternate 9:00-16:00
• Sundays X

As part of this role, you will:

• Directly deliver library services to customers and resolve complex enquiries escalated by volunteers, for example by signposting to council services under the library's role as a Council Access Point.
• Be responsible for opening and closing the library, ensuring the building is in good order and carrying out regular health and safety checks.
• Work with service colleagues to maintain a diary of planned activities and partner events to develop the library as a community hub, particularly around the areas of cultural participation and health and wellbeing.
• Be proactive in marketing and monitoring the use of Library Flex including training library customers in the use of the Library Flex technology and delivering in person site specific induction sessions
• As part of this role, you can also expect to support in delivering the library service, resolve complex customer enquiries, maintain stock and work with and supervise a group of volunteers including trustees and friends groups

Fixed

As a 'fixed' worker, you'll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you'll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

About you

We are looking for somebody passionate about libraries and the role they can play in transforming the lives of children, young people and families, and who is keen to promote wellbeing in the community by combating loneliness and social exclusion.

You’ll be experienced in working as part of a team, but also be proactive in your workload and a support to colleagues in the absence of the Area Supervisor.

If you’re brilliant at helping customers with enquiries, with skills to promote and help customers access digital services, and you’re enthusiastic to develop the library as a community hub and passionate to support and deliver community events then we want to hear from you.

You should also have experience in supervision and supporting staff or volunteers in delivering professional and knowledgeable customer service to residents and visitors.

Other information

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it's important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day.

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment.

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that's through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

We recognise and reward you

Hard work and success deserves recognition. That's why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements.

We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.