Library Services Supervisor — Document Supply & Access

University of London; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

The University of London seeks a proactive library professional to join Senate House Library, taking responsibility for the Document Supply Service and related customer support. You will oversee staff, manage daily operations, and collaborate with the digitisation team to enhance reader access.

You will work on Saturdays on a rotating basis, with one Saturday every four, contributing to inclusive services and an efficient library environment.

Qualifications

• Experience in document supply services would be advantageous.
• Strong IT skills and ability to problem-solve with readers and staff.
• Willingness to work Saturdays on a rota basis (11:00–19:00).

Responsibilities

• Manage and develop SHL’s Document Supply Service delivered via Alma.
• Supervise Customer Services Officers on evenings and weekends.
• Act as Duty Officer for daily operational issues on a rota basis.
• Provide front-line and administrative support and ensure accessible services for readers.
• Liaise with digitisation team to support workflows.

Skills

Customer service

Staff supervision

Rotas

IT literacy

Tools

Alma Library Management System

Job description

The University of London seeks a proactive library professional to join Senate House Library, taking responsibility for the Document Supply Service and related customer support. You will oversee staff, manage daily operations, and collaborate with the digitisation team to enhance reader access.

You will work on Saturdays on a rotating basis, with one Saturday every four, contributing to inclusive services and an efficient library environment.