Library Assistant (CCW)

University of the Arts London; Greater London; On-site; GBP 14,000 - 19,000; Part time

Job summary

University of the Arts London is seeking a committed Library Assistant to join the Camberwell College of Arts Library Services team on a part-time, permanent basis. The role focuses on delivering high-quality, student-centred library services and supporting academic activities.

You will engage in front-line and administrative duties, assist users via in-person and ASK live chat enquiries, and support with library materials, accounts, and general IT literacy.

Qualifications

• Relevant library or customer service experience.
• Formal training to post-16 level.

Responsibilities

• Assist users with information enquiries in person and online, including live chat via ASK.
• Support front-line and administrative duties in the library.
• Provide support for self-issue systems, IT and printing.
• Participate in stock-related duties and item circulation.
• Help maintain and care for library collections.
• Assist with production of promotional material and instructional guides.
• Ensure health, safety and security guidelines are followed.

Skills

Interpersonal skills

Organisational skills

Communication

Education

Formal training to post-16 level

Tools

Microsoft Office

Job description

We have an exciting opportunity for a committed and motivated Library Assistant to join our friendly team based at Camberwell College of Arts on a part time, permanent basis.

As a member of the Library Services team, you will also contribute to the development of high quality and student-focused library services which support the academic activities of the University.

Working collaboratively, you will participate in both front-line and administrative duties. You will help our users with information enquiries in person and online using our live chat service ASK. This includes helping with the use of Library materials, dealing with account queries, and supporting students with general purpose software and hardware.

In addition to this you will:

• Provide support for self-issue systems, IT and printing.
• Participate in stock-related duties such as retrieving and circulating items.
• Help maintain and care for our collections as needed.
• Assist with the production of promotional material and instructional guides to encourage students’ independent learning.
• Keep the library in good order in accordance with best health and safety practice and security guidelines.

The role will be working 21 hours per week. This will translate as 3 days a week between Monday and Friday, 7 hours per day. Normal working hours will be between 9.00am to 6.00pm. You may be required to work a variety of 9am starts or 6pm finishes each week.

There might be limited opportunities to work from home dependent on operational needs, but onsite working will be the main focus for this role.

We are looking for someone with a compassionate and student-centred approach. You will possess strong interpersonal and organisational skills, and the ability to communicate information and ideas clearly, in an inclusive manner.

You should have relevant library or customer service experience, and formal training to post 16 level. You will be a good communicator with excellent written skills and possess good IT skills, including Microsoft office. Working in a team, you will provide a positive and responsive customer service.

Knowledge and experience within a Higher Education institution is desirable but not essential.

Further details about the requirements can be found in the person specification section of the job description. There are essential criteria that covers experience, knowledge and soft skills.