Library Assistant

Experience Oxfordshire; Oxford; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a proactive and customer-focused Library Assistant to enhance library services within a leading healthcare and academic environment. This part-time role involves providing essential support to readers and visitors at the Bodleian Health Care Libraries. You will play a vital role in delivering excellent customer service, ensuring a welcoming atmosphere, and assisting with various library operations. If you are reliable, punctual, and passionate about customer care, this opportunity offers a supportive team environment and a chance to make a real difference in the lives of students and staff at the University of Oxford.

Benefits

38 days of annual leave

Comprehensive childcare services

Family leave schemes

Discounted bus travel

Season Ticket travel loans

Qualifications

• Experience in a customer service focused environment is essential.
• Ability to communicate effectively and courteously with the public.

Responsibilities

• Provide front-line support within the Bodleian Health Care Libraries.
• Administer library admissions procedures and respond to enquiries.

Skills

Customer Service

Communication Skills

Teamwork

Education

High School Diploma

Job description

Are you passionate about providing excellent customer service and contributing to the smooth operation of vital library services within a leading healthcare and academic environment?

The Bodleian Libraries are looking for someone who can make a real difference to the services they deliver to the staff and students in the Oxford University Hospitals NHS Trust and the University of Oxford Medical Sciences Division. The Bodleian Health Care Libraries, part of the Bodleian Libraries at the University of Oxford, are seeking a proactive and customer-focused Grade 3 Library Assistant to join their friendly team.

This is a fixed-term position until 31 March 2027, working part-time for 21.9 hours per week (working pattern 8.40-1.00 Mon-Fri), based at the Knowledge Centre, Old Road Campus Research Building, Oxford.

This role focuses on providing essential front-line support within the Bodleian Health Care Libraries, including welcoming readers and visitors and administering the library’s admissions procedures, responding to enquiries and providing direction to appropriate services. You will undertake a range of duties on front line desks, at all times providing high quality customer service. You will need experience of working in a customer service focused environment.

This role requires lifting, moving and carrying books.

About You

• You will be able to communicate effectively, confidently and courteously with readers, colleagues and the public.
• You will be reliable and punctual.
• You will have the ability to work effectively as part of a team.
• Awareness of the importance of good customer care and a commitment to providing excellent quality service is also essential.

As an employer, the University of Oxford genuinely cares about employees’ wellbeing and this is reflected in the range of benefits that they offer including:

• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Discounted bus travel and Season Ticket travel loans

Diversity
The University of Oxford’s staff and students come from all over the world, and they proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

How to apply
You will be required to upload your CV and the attached supporting evidence form as part of your online application. The supporting evidence form lists each of the essential and desirable selection criteria, as listed in the job description. Please explain how you meet each one. Applications submitted without a CV and supporting evidence form will not be considered.

The Chair of this recruitment panel will be Suzannah Bridge, Knowledge Centre Manager/Outreach Librarian, who can be contacted with enquiries relating to the role ([e-mail] ). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department ([e-mail] ).

Only applications received online by 12.00 midday (BST) on Friday 9 May 2025 can be considered. Interviews are expected to take place during the week commencing Monday 26 May 2025.