Library Assistant

ROYAL ACADEMY OF MUSIC; London; On-site; GBP 28,000; Full time

Job summary

An established industry player in music education is seeking a dedicated Library Assistant to join their vibrant team. This role involves providing essential support to students and staff, ensuring the efficient operation of library services. The ideal candidate will possess strong customer service skills and a solid understanding of classical music, contributing to the Academy's mission of nurturing future musical leaders. In this dynamic environment, you will engage with a diverse community and play a key role in promoting the library's resources. If you are passionate about music and education, this is an exciting opportunity to make a meaningful impact.

Qualifications

• Previous office administration experience is essential.
• Knowledge of classical music to degree level or equivalent is required.

Responsibilities

• Assist users with enquiries and catalogue searching.
• Process newly acquired stock and shelve returned items.

Skills

Customer Service Skills

General IT Skills

Interpersonal Skills

Education

Degree in Classical Music or Equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Full Time: 32.5 hours per week, Monday to Friday
Salary: £27,814 annum inclusive of London Allowance
Contract type: Permanent
Job reference: 25000008

The Royal Academy of Music is a creative and vibrant workplace with a diverse mix of students and staff from over 60 countries. Many of the world’s leading musicians and performers have studied with us and we are firmly focused on developing tomorrow’s musical leaders in a number of disciplines, including Classical Performance, Composition, Opera, Jazz, and Musical Theatre. Integral to the musical training we offer is the opportunity to perform; in an average year, the Academy runs a vibrant programme of around 500 events.

We are looking for a methodical, customer-focussed Library Assistant to work as part of the Library team, who ensure an efficient and effective service is provided to all Academy staff and student users.

Key tasks will include: working on the issue desk, issuing items to users and receiving returned stock; assisting users with enquiries and catalogue searching; promoting and supporting the use of library resources and services; assisting with email, phone and in-person enquiries relating to the Library’s working collections, and research and archival collections; processing newly acquired stock (including books, music and recordings); and shelving of returned items to ensure effective future retrieval.

The successful candidate will have relevant previous office administration experience, with good customer service skills and good general IT skills, including the use of Word, Outlook and Excel. Knowledge of classical music to degree level or equivalent is essential, as are good interpersonal skills.

Previous experience of working in a library and/or the Higher Education sector would be desirable.

A recruitment pack can be downloaded from www.ram.ac.uk/jobs.

Completed applications must be received by midnight on Tuesday 13 May 2025.

Interviews are expected to take place on-site on week commencing 26 May 2025.

Enquiries or applications from recruitment agencies will not be accepted.

The Academy is committed to promoting the welfare and safeguarding of all students.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results for students.